Summary: Assists the Lost Prevention Manager by mitigating theft and shrink within the store. Contributes to profitability by monitoring all store activity including surveillance to ensure safety and enforces company rules among shoppers and employees. Conducts on-going loss prevention, safety and shrinkage awareness programs for all associates and management. Treats all shoppers and store employees with dignity and respect. Performs duties that comply with Metcalfe’s safety standards and local health code procedures and standards. This position requires working evenings, weekends and holidays based on department staffing requirements.

Essential Duties: Essential job duties for this position include the following items.

• Works to secure facility, monitor inventory and apprehend shoplifters
• Monitors surveillance cameras to maintain store safety and enforce company policy
• Ensures internal compliance among employees
• Trains employees in detecting shoplifters
• Monitors security, sales and recordkeeping procedures and practices
• Handles sensitive company and employee information confidentially
• May be asked to lock and secure the store
• Works toward continuous quality improvement
• Upholds Metcalfe’s culture, customer service, and performance expectations
• Upholds, supports and promotes all company policies and procedures
• Other duties as assigned

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience:

• High school diploma or general education degree (GED) preferred
• Six months previous grocery experience preferred
• Previous loss prevention or safety certification/training preferred

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations:

• CPR/AED Certification Required, Metcalfe’s will help certify if needed

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing – Approximately greater than 2/3 of on-the-job time.
• Walking – Approximately greater than 2/3 of on-the-job time.
• Sitting – Approximately less than 1/3 of on-the-job time.
• Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
• Reaching with hands and arms – Approximately greater than 2/3 of on-the-job time.
• Climbing or balancing – Approximately less than 1/3 of on-the-job time.
• Stooping, kneeling, crouching or crawling – Approximately greater than 2/3 of on-the-job time.
• Talking or hearing – Approximately greater than 2/3 of on-the-job time.
• Tasting or smelling – Approximately less than 1/3 of on-the-job time.
• Weight lifted/Force exerted – An average of approximately 40 pounds, 1/3 to 2/3 of on-the-job time, non-continuously.
• Vision –Close vision (clear vision at 20 inches or less), Color vision (ability to identify and distinguish colors), Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Environmental – Exposure to potentially hazardous environmental conditions may include the following:

• Wet or humid conditions (non-weather) – Approximately more than 1/3 of on-the-job time.
• Work near moving mechanical parts – Approximately 1/3 to 2/3 of on-the-job time.
• Extreme cold (non-weather) – Approximately less than 1/3 of on-the-job time.

Noise – Moderate to loud noise; moderate to heavy retail traffic and use of light mechanical equipment.