Summary: Provides excellent customer service by greeting all customers and operates the cash register to itemize and process sales transactions. Efficiently scans grocery items, handling with care, while maintaining a genuinely friendly demeanor with each customer. Fields customer questions and complaints and has basic knowledge of value added services available for purchase at the service desk. This position requires working weekends and holidays based on department staffing requirements.

Essential Duties: Essential job duties for this position include the following items.

• Uses electronic scanner to record item price and total purchase on the register
• Collects payment made in various forms including cash, check, charge and EBT
• Utilizes check verification system
• Weighs items, bags merchandise and offers drive up, carry out service
• Ensures appropriate handling of cash, coupons and maintenance of a balanced drawer
• Maintains clean work area
• Demonstrates excellent customer service standards.
• Works toward continuous quality improvement.
• Uphold Metcalfe’s culture, customer service, and performance expectations
• Uphold, support, and promote all company policies and procedures.
• Other duties as assigned.

Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Physical Demands

• Talk and listen; stand and walk; push and pull; reach and lift, grasp and feel; climb, balance, kneel and stoop; repetitive motion; vision to distinguish for pricing and food safety.
• Weight/force used average 20 lbs and periodically up to maximum 40 lbs.

Environment and Equipment

• Retail may be fast-paced and noisy, with time-sensitive activities and service required.
• Equipment may include computers and phones, food safety and preparation tools and appliances, compactor, and power jack.
• Temperatures may vary for coolers, freezers, around heat-producing equipment, and during outdoor duties.

Education and Experience

• Preferred, not required: High school diploma or general education degree (GED).
• Preferred, not required: 6 months of retail or grocery experience.

Knowledge, Skills and Abilities

• Ability to read, write, perform basic math skills, and comprehend instructions.
• Ability to deal tactfully and positively with customers and team members.
• Ability to problem solve effectively.
• Proficiency with American money and weight system.
• Proficiency with a computer and the ability to quickly learn department technology.