Summary: The Assistant Produce Department Manager acts in the capacity of team lead and supervisory role within the department. Assists with production, sale, distribution and merchandising of Produce products to meet department objectives. Facilitates sales goals, inventory rotation, scheduling, safety and sanitation and any division of responsibility assigned by the department manager. The Assistant Produce Department Manager is required to assist customers and maintain complaint resolution with an energetic demeanor. This position requires adhering to all procedural guidelines and established practices set by Metcalfe’s Market. This position requires working mornings, evenings, weekends and holidays, based on department staffing requirements.

Essential Duties: Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Supports the department’s staff efforts and work through timely response to questions, caring and appreciative attitude and demonstrated effectiveness in dealing with employee issues.
• Trains department staff
• Determines variety and quantity of products to be ordered or produced, according to direction of Manager or orders and/or sales projections.
• Conducts inventories and cycle counts as required.
• Maintains adequate inventory of product to control department waste and avoid overstock and understock problems.
• Receive, unload and stock food items.
• May be involved in scheduling department personnel and activities.
• Follows safe food handling and local health department standards.
• Follows C.O.O.L Compliance Standards
• Provides insight and input regarding department personnel.
• Performs effective coaching to all associates.
• Maintains a safe work environment for employees, vendors and customers.
• Monitors and addresses customer issues or questions.
• Sustains a high level of product knowledge and product preparation
• Work toward continuous quality improvement
• Reinforces Metcalfe’s culture, customer service, and performance expectations to all department associates.
• Upholds, supports, and promotes all company policies and procedures
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Stays current with changing company technology, including software programs
• Other duties as assigned

Supervisory Responsibilities: The Assistant Produce Manager will occasionally be assigned to the role of department manager when the department manager is on PTO and/or on a short-term leave. The Assistant Produce Manager assists in coaching and minor disciplinary activities such as monitoring attendance/tardiness or coaching to improve in job responsibilities

Qualifications: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.

Education/Experience:

• High School diploma/equivalent required, Associate’s degree (A.A.) or technical school training preferred
• One or more years of previous Produce, restaurant or kitchen experience preferred
• Must have strong people management skills
• Ability to deal tactfully and effectively with customers and all personnel.
• Knowledge of technology, the use of a computer

Language Skills:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations Ability to define problems, collect data, establish facts, and draw valid conclusions.

Certificates, Licenses, Registrations:

• Food Safety Handler Certification preferred

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing – Approximately 2/3 or greater of on-the-job time.
• Walking – Approximately 1/3-2/3 of on-the-job time.
• Sitting – Approximately less than 1/3 of on-the-job time.
• Use of hands to finger, handle or feel – Approximately greater than 2/3 of on-the-job time.
• Reaching with hands and arms – Approximately greater than 2/3 of on-the-job time.
• Climbing or balancing – Approximately less than 1/3 of on-the-job time.
• Stooping, kneeling, crouching or crawling – Approximately less than 1/3 of on-the-job time.
• Talking or hearing – Approximately greater than 2/3 of on-the-job time.
• Weight lifted/Force exerted – An average of approximately up to 50 pounds, non-continuously.
• Vision – Close vision (clear vision at 20 inches or less).
• Travel/Driving – Approximately greater than 1/3 of on-the-job time to visit other store locations. May require use of own vehicle

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Environmental – Exposure to potentially hazardous environment conditions may include the following:

• Use of knives and other sharp instruments
• Use of Cleaning solutions and products

Noise – Moderate to Loud noise ; moderate to heavy retail traffic, food preparation equipment.

mportant update for candidates applying to roles at Metcalfe's Market:
Metcalfe's Market will be joining the SpartanNash family of stores at the end of May 2024, with all Associates continuing employment as part of the transition.
As a food solutions company, SpartanNash operates brick-and-mortar grocery stores throughout the Midwest, primarily under the Family Fare, Martin’s Super Markets and D&W Fresh Market banners. We foster a People First culture and enable a workplace where everyone can do their best work, inspiring careers for a better life. Under SpartanNash's ownership, full-time and part-time eligible Metcalfe's Market team members will continue to receive a benefits package with a variety of medical, vision and dental plans, as well as additional investments in paid time off, wellness perks and tuition reimbursement.
Thank you for your interest in joining our expanding team as we embark on the next phase of growth!