What we offer:

An uncapped commission structure with a guaranteed income feature

Work from home (must live in the state of Tennessee)

Generous PTO package, plus an additional 12 paid company holidays

Medical, dental, and vision insurance

Paid maternity leave

Company-paid life insurance

Employee Assistance Program, inclusive of counseling sessions

Tuition reimbursement program

Wellness program that includes $$ rewards

MetaPhy University training program

Candidate referral bonus program

Flexible schedules Monday – Friday (8-hour day shifts)

About MetaPhy: MetaPhy Health is a leading healthcare organization dedicated to providing innovative and personalized medical solutions to enhance patient well-being. At MetaPhy, we partner with physicians to offer the MyCare Program encompassing Medicare's Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services. Our vision is to enhance patient outcomes by providing every patient with a personal care coordinator to help with health and lifestyle support, assistance with medication management, and assistance with care coordination. We are committed to delivering high-quality patient care through cutting-edge technology and evidence-based practices.

Job Description: As a Telehealth Care Coordinator at MetaPhy, you will play a crucial role in delivering patient education, support, and care through our telehealth platform. You will serve as a liaison between providers, clinical staff, and patients, ensuring seamless communication and coordination of comprehensive care plans. Your responsibilities will include utilizing electronic health records (EHR) to document observations, scheduling virtual patient encounters, providing nutritional guidance and education to patients, and prioritizing tasks effectively in a dynamic environment.

Responsibilities:

• Provide patient education, support, and care via telehealth platform in alignment with physician practices.
• Deliver patient specific nutritional guidance and education.
• Coordinate information between providers, clinical staff, and patients to ensure comprehensive care delivery.
• Manage and update patient-centered care plans in collaboration with healthcare team members.
• Document clinical observations, updates, and patient education in EHR.
• Schedule, confirm, and coordinate virtual patient encounters.
• Demonstrate professionalism, empathy, and effective communication skills with patients and colleagues.
• Efficiently oversee a caseload of 250-260 patients monthly through the completion of a minimum of 10 patient calls per day.
• Prioritize tasks efficiently and work effectively in a dynamic environment.

Qualifications:

• Licensed Practical Nurse (LPN) with an active license in TN or compact state.
• 1-3 years of experience with Microsoft 365, EMR/EHR, Windows operating system, and laptop/desktop professional experience (required).
• 1-2 years of experience in a healthcare setting (preferred).
• Interest in Chronic Care Management delivered through telehealth platforms.
• Legally authorized to work in the United States.

Perks and Benefits:

• This position offers a base pay of $22 per hour, with commission opportunities that typically boost earnings to approximately $25 per hour on average.
• 100% work from home full-time.
• Flexible schedules Monday - Friday (day shifts).
• Friday off potential upon meeting weekly performance goals by Thursday.
• Generous time off annually: 15 days of PTO 12 paid company holidays 4 days of unscheduled paid leave.
• Candidate referral bonus program, $1,000 per referral.
• Paid maternity leave.
• Employee Assistance Program, inclusive of counseling sessions.
• Tuition reimbursement program.
• Competitive insurance package including medical, dental and vision.
• Wellness program that includes $$ rewards.

At MetaPhy, we are committed to improving patient outcomes and transforming healthcare delivery through innovation and collaboration. Join our dynamic team and be a part of our mission to make a meaningful difference in the lives of patients across the country. Apply now to embark on a rewarding career in telehealth care coordination with MetaPhy Health.