Global Relocation Program Manager, Scaled Programs and Supplier Operations Responsibilities:

• Provide coaching and consultations on complex and high-level matters, assist with complex cases related to new hire and intern relocation related queries raised by our XFN teams and employees, develop strategies to mitigate risk and provide timely solutions.
• Manage and execute on the core relocation new hire and intern programs in close partnership with our Immigration and Mobility Tax teams to provide thoughtful, holistic, timely and reliable relocation program guidance to stakeholders including recruiters, HRBPs, business managers and other key internal stakeholders, escalating as necessary to our Relocation Leader.
• Manage day to day interactions with a complex and high performing set of mobility vendors across the globe to ensure a smooth experience for our people.
• Review and manage exception requests and escalate to Relocation Leader as needed.
• Create exceptional people and partner experiences by driving ongoing operational efficiencies, enhancing policies and processes, evolving programs for dynamic business needs and educating partners and stakeholders at all levels.
• Drive and influence end to end relationships across Recruiting, HRBPs, People Operations and other cross-functional teams to continually assess the relocation programs against business needs, feedback, market trends, including requirements for new and emerging markets.
• Manage and up-level our mobility vendor partners across the globe to ensure a seamless experience for our employees relocating.
• Manage vendor relationships, risk and performance management with regular business reviews and ensure that contractual commitments are delivered.
• Develop and contribute to the overall supplier performance management strategy, ensuring that suppliers are delivering maximum value through their services.
• Give input and influence the design, implementation and continual improvement of our relocation program, policies, standards, and processes to deliver a premium, integrated mobility experience for all Meta people.
• Ability to travel as needed, currently estimated between 0-10% of time.

Minimum Qualifications:

• 8 years’ progressive experience managing relocation programs
• Experience managing NORAM inbound and NORAM intra-region mobility
• Experience with relocation supplier relationship management and third-party management principles/best practices
• 5 years of relocation vendor management experience with demonstrated success independently managing multiple activities for a large mobility program are required.
• Experience navigating complex relocation solution building, partnering with global competency leads and cross-functional teams in-region, all-the-while incorporating critical feedback from the business and cross-functional partners
• Effective communicator and experience influencing at all levels and leading industry transforming practices across the relocation ecosystem and articulating global mobility relocation matters to leadership and/or stakeholders
• Entrepreneurial spirit with understanding of how to use data and calculated risk-taking to drive innovative change
• Experience in a fast-paced, ambiguous, deadline-oriented work environment, dealing with ambiguity, navigating through uncertain situations, and quickly adapting to change
• Knowledge to establish global scalable best practices through automation, drive decision making based on data and insights with recommendations, and process improvement
• Project management skills across multiple disciplines and stakeholders driving projects from conception to implementation

Preferred Qualifications:

• Bachelor's degree in human resources, international studies, or related area
• Project management or business process improvement experience within HR/Recruiting
• Consulting or professional services experience
• Global Mobility or related credential(s) e.g., GMS, CPA, CRP, GPHR
• Knowledge of MS Excel data analysis/manipulation, including pivot tables and V-lookups

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Meta, its employees, and others as required or permitted by law. You may view Meta's Pay Transparency Policy, Equal Employment Opportunity is the Law notice, and Notice to Applicants for Employment and Employees by clicking on their corresponding links. Additionally, Meta participates in the E-Verify program in certain locations, as required by law