Full job description

Job Title: Shipping Claims Specialist

Work Address: Irving, TX 75063

Work Hours: Monday thru Friday 9:30am-5:30pm

About Us: MET International is a leading logistics, repair, and distributor of consumer electronics committed to providing high-quality products and services to our clients. We specialize in delivering cutting-edge technology solutions to retailers, carriers, and other businesses in the mobile industry.

The ideal candidate will bring exceptional organizational skills and meticulous attention to detail to ensure the smooth flow of products from origin to destination. Your ability to analyze data and implement logistics strategies will be key to driving cost-effective and streamlined operations.

Key Responsibilities:

• Supporting insurance claims, tracking, and auditing for damaged/loss assets
• Review new submissions to ensure all required documentation and claim details are included
• File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report
• Investigate and process damage claim submissions based on return authorizations and QA reports
• Communicate with the logistics service providers and insurance companies to ensure a timely and accurate resolution
• Thoroughly review all claim declinations and communicate the final resolution to customers, if valid
• Dispute invalid claim resolutions to overturn declination and negotiate claim settlements
• Report to Shipping Manager with dotted line to Operation Manager on claim filings and/or rejected claims and clearly communicate the best course of action to mitigate loss
• Escalate high-value declinations with management to discuss possible recourse

Qualification & Skills

• Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables
• 2 years of freight claims processing experience preferred
• Excellent verbal and written communication skills
• Strong critical thinking and creative problem-solving skills
• Flexibility to work in a fast-paced, team-oriented environment
• Superior attention to detail, organization, cross-group collaboration, and project management skills

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Claims Specialist: 2 years (Required)

Language:

• English (Required)

Ability to Commute:

• Irving, TX (Required)

Ability to Relocate:

• Irving, TX: Relocate before starting work (Required)

Work Location: In person