Location: Hybrid Work Model – Irving, TXWe are a team of employees who are passionate to deliver best in-class customer service and innovation in the industry. It’s because we put Integrity, Relationships and Excellence in all aspects of our work.Our employees have the opportunity to fully utilize their talents and bring their best self. We believe that who you are is just as important as what you do!By joining our growing Claims team as a Liability Claims Specialist, you will ensure high quality claim handling while making coverage determinations, investigating losses, conducting independent assessment as to the company exposure and moving cases towards timely resolution. You will be an effective source for help and support because of your deep knowledge and liability claim expertise.How You’ll Make an ImpactManages assigned volume of casualty claims within Personal and Commercial underwriting verticalsInvestigates, evaluates, negotiates and settles assigned claims within authority limitsDevelops and follows strategic action plans throughout the life of the fileProvides proactive hospitality by appropriately setting expectations, building rapport, and responding to requests timelyBuilds relationships and appropriately communicates with agency partners, internal and external stakeholdersConducts thorough and proactive liability claim investigations including utilization of ISOImplements proper recognition, investigation, referral and communication regarding subrogationSets accurate initial reserve in a timely manner and continually reviews accuracy in the context of ultimate probable exposure Manages liability files through swift resolution of exposures that warrant settlementDetects and mitigates fraud when investigating claimsMaintains appropriate consideration of file expenses and utilizes approved suppliersManages paid losses appropriately; pays what is fair and owed, settles claims at the optimal time in the life of the fileMonitors and collaborates with defense counsel on litigation strategy and development through the litigation process Assists team development with subject matter expertise learning, and onboarding assistanceCompletes training as assignedHandles special projects as assignedWhat You’ll BringAbility to obtain and maintain all required state department of insurance adjusting licenses and CE’s within 90 days of employmentBachelor’s degree and 2 years of related experienceOr Associates degree and 3 years of related experienceOr 4 years of related experienceTravel as neededAbility to investigate and evaluate liability claims in accordance with our Best PracticesAbility to analyze available information and make effective decisionsAbility to evaluate damages and negotiate fair settlementsAbility to work independently and in a team environmentPositively contributes to Team NPS resultsAbility to reach key performance metricsProperly utilizes diary & mail system to manage timeliness of needed activityComplies with state regulatory/statutory requirements, corporate privacy and other claim policy requirementsStrong understanding of industry verticals such as transportation, construction, manufacturing, real estate, and small businessUnderstands and utilizes various resources including technology and toolsAbility to understand Central Insurance’s policies and processesPreferred QualificationsCPCU, SCLA or AIC designationsClaims experience in both Personal Lines and Commercial LinesLitigation management experienceExperience drafting coverage lettersWorking knowledge of contracts and risk transfer concepts