The Assistant Manager (AM) supports the Restaurant Manager in living Company Mission Statement and Values and ensuring delivery of guest satisfaction through managing the daily operations of a single restaurant. The AM helps manage financial controls, operations, people development, customer service and compliance across shifts for desired restaurant outcomes (i.e., increased sales, profitability and employee retention). The AM has full accountability for restaurant operations in the absence of the Restaurant Manager or Senior Assistant Manager. An AM should be able to work long and/or irregular hours, including extra shifts, as needed, for proper functioning of the restaurant.
NOTE: Each "key activity" described below identifies, in parenthesis, the primary (but not exclusive) core competency related to the performance of these principal responsibilities and key activities.
MINIMUM QUALIFICATIONS:
1. High school diploma or equivalent, with some college preferred
2. Demonstrated leadership skills with a minimum of one (1) year of excellent performance standards with a
BURGER KING® Restaurant or a comparable work record, preferably in a restaurant or in the retail/hospitality
industry
3. English language proficiency that enables speech clarity and proficient reading and verbal comprehension
4. Proficient math skills
5. The incumbent has completed the following internal certifications or is willing to complete them as required, including but not limited to, Guest Service Expert (GSE), Basic Management Training (BMT) and Serve Safe Essentials
6. The incumbent has completed internal certifications for Anti-Harassment Training and HR Legal Compliance Training or is willing to complete them within sixty (60) days from the start date in the position
CRITICAL RELATIONSHIPS:
1. Reports to Restaurant Manager
2. May be supervised by Senior Assistant Manager
3. May be coached by District Manager and/or Senior District Manager
4. Supervises Crew Team Members(including Shift Supervisors)