Description

Hotel General Manager

SUMMARY:

Plan, direct, and coordinate the operations of the hotel. Duties and responsibilities include formulating policies, managing daily operations and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration such as personnel, purchasing, or administrative services.

ESSENTIAL FUNCTIONS:

• Monitor budget to ensure efficient operation/to ensure expenditures stay within budget.
• Achieve budgeted revenue and labor expenses.
• Implement and maintain local and corporate sales and marketing plans.
• Maximize hotel profitability. Develop short and long-term financial operating plans.
• Investigate and resolve guest’s quality and service complaints.
• Maintain procedures for security of monies.
• Maintain procedures for security of hotel equipment.
• Ensure compliance with hotel’s policies and procedures.
• Maintain team member appearance standards. Promote team member empowerment.
• Select, train, supervise, develop, discipline and counsel managers.
• Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.
• Keep accurate records. Ensure safety of team members and guests.
• Manage in compliance with local, state, federal laws, and regulations.
• Attend mandatory meetings.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Treating others with respect is always an essential function of this position.
• Behaving in a matter that is positive, productive and encourages teamwork is always an essential function of this position.

PHYSICAL DESCRIPTION:

• Constantly standing/walking around the hotel.
• Constantly sitting – standard office furniture (padded swivel chair, and car seat.) Occasionally climbing stairs at the hotel. at the front desk on tile or carpet.
• Lifting /carrying average weight frequently 10 lbs.
• Maximum weight occasionally 20 lbs. Pushing/pulling average weight frequently 10 lbs. Maximum weight occasionally 20 lbs.

WORKING CONDITIONS:

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel’s safety standards and procedures.
• Exposed to computer printer noise, and telephone noise.
• Visually exposed to CRT.

QUALIFICATIONS:

• Minimum 4 years hospitality/management experience preferred.
• Negotiation skills.
• Read, write, and speak English fluently.
• Ability to interpret financial and operational data into operational plan.
• Ability to communicate effectively with the public and other team members.
• Time management skills.
• Ability to manage according to employment laws in jurisdiction.
• Previous managerial experience in hiring, training, supervising and scheduling employees a plus.
• Read, write, and speak English fluently.
• Valid driver license with acceptable driving record.
• Must pass criminal background check.

SUCCESS FACTORS:

• Maintain and exceed hotel’s standard of quality.
• Maintain labor costs; revenues to meet or exceed budget.
• Safety incidents are at or below industry average.
• Ensure prompt and courteous service to guests to ensure all guest’s experiences are distinctively supreme.
• Follow all safety procedures.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

At Mereté, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and experiences, leading us to better serve our guests, associates, and community.

Mereté is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

Qualifications