Key Responsibilities (list 5-8)

• Perform patient check-in at the time of visit and completes all paperwork necessary to ensure the

admitting process is efficient and all clinic and regulatory policies are in compliance.

• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guideline.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible

amounts.

• Copy/scan patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.)

into the correct location in the electronic medical record.

• Prepare charts for patient appointments making sure all necessary information is complete.
• Conduct all functions associated with patient check-out including pricing services, collecting

patient responsibility payments and scheduling follow-up appointments.

• Perform duties involving record filing and retrieval and assisting with the filing of registration

documentation in electronic medical records.

• Confirm next day appointments and alerts patients as to what documentation is needed, including

details associated with time-of-service payment.

• Follow up with patients regarding the Missed Appointment Policy and send out the appropriate

communications.

• Perform other duties as assigned.

Job Requirements / Qualifications

a. Education / Accreditation / Licensure (required & preferred):

• High school diploma or equivalent required.

b. Experience (required and preferred):

• 0 – 1 year healthcare experience preferred.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.