ESSENTIAL FUNCTIONS:

• Coordinates on-going patient flow through the clinic process ensuring efficient and effective continuity, accurate completion of all required forms, greeting patients, verifying demographics and insurance information, and coordinating physician releases.
• Collecting co-payments and/or outstanding balances. Inform patients of financial assistance opportunities
• Utilizes clinical staff to evaluate and determine priority situations.
• Efficiently and effectively routes and/or responds to incoming calls by following clinic protocol.
• Follows clinic procedure/protocol for the organization and management of the electronic medical record (i.e. test results, retrieval, filing, creation, repair, charging of electronic medical record).
• Maximizes clinic efficiency by utilizing protocols to schedule visits, maintaining patient wait list, coordinating appointment reminders, and accurately documenting cancellations and no shows.
• Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise, tact and assurance. Assures the conveyance of accurate and complete messages to appropriate personnel.
• Responsible for the development, tracking and/or completeness of the charge ticket process through the patient visit and at the time of scheduling
• Coordinates patients/non-patient customers in the clinic.
• Maintains professional appearance of reception area.
• Demonstrates functional knowledge of third party payers.
• Acts as clinic resource for the maintenance and/or utilization of the scheduling system.

MARGINAL FUNCTIONS:

• Work includes cross coverage in other clinic areas as team needs.
• Maintains supply inventory and stocks supplies in various work areas.
• Miscellaneous office duties (i.e. greeting patients, answering phone, filing and/or retrieving medical records, sorting and distributing mail, updating demographic and insurance information).
• Participates in daily bank deposits.
• Sorts and delivers mail.
• Reconciles physician resource schedules
• Participates in Performance Improvement projects

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma or equivalency.
• Six months experience working with public.
• Knowledge of Medical office practices and procedures, office equipment, medical terminology, data entry, health insurance provider’s rules and regulations preferred.
• Six months of medical experience or completion of medical program preferred.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.