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To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
Education and Experience•High school diploma or equivalent required.•One year of healthcare registration, scheduling, or physicians' office experience required. Completion of 24 (twenty four) hours of coursework in a business or healthcare related field of study may be considered in lieu of healthcare office experience.
Certification and LicensureN/A
Skills and AbilitiesExcellent oral communication skills/organizational skillsAbility to handle stress & problem solveComputer experience requiredKnowledge of Epic desirableAble to work independently Special Physical DemandsThe Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands & arms; climb or balance; stoop, kneel, crouch, or crawl; & talk or hear. The employee is frequently required to sit & work at a computer for long periods of time. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception & ability to adjust focus. While performing the duties of this job, the employee must have good manual dexterity to operate keyboard & telephone; repetitive finger/wrist movement associated with use of keyboard; prolonged sitting. The employee must be able to lift or move office related objects
Level of SupervisionSome independent judgment is required, but alternatives are limited by standard practices or procedures.
SupervisesThis position has no supervisory responsibility.
Full Time
Hospital
$37k-45k (estimate)
03/19/2024
06/07/2024
mercyhealthsystem.org
Janesville, Wisconsin
7,500 - 15,000
Eric Bristol
Hospital
Mercyhealth, founded in 1883 and headquartered in Janesville, Wisconsin, is a non-profit health care provider and hospital system that operates over four core service areas: hospital-based service, clinic service, post-acute care, and retail.