JOB SUMMARY:

As the Loan Operations Manager, you'll oversee all loan department functions post-origination. This includes managing loan boarding and data validation, ensuring accurate reconciliation of loan accounts, overseeing escrow activities, post-closing tasks, and timely follow-up on pending documents. You'll also be responsible for loan document imaging and preparing, analyzing, and evaluating reports. Your role demands strong leadership, meticulous attention to detail, and a commitment to compliance and quality assurance. The Loan Operations Manager must have a passion for nurturing a positive work culture while ensuring top-notch loan operations

CORE RESPONSIBILITIES:

(NOTE: THE FOLLOWING LIST OF CORE RESPONSIBILITIES IS NOT EXHAUSTIVE, AND MAY BE SUPPLEMENTED AS NECESSARY)

Leadership and Staff Development

• Inspire and motivate a team of loan servicing professionals, fostering a culture of collaboration, excellence, and positivity.
• Lead by example, embodying our company values and serving as a role model for all team members.
• Conduct regular department meetings to foster communication, engagement, and alignment with organizational goals.
• Collaboratively work with senior management and other departments to prioritize strategic solutions that accelerate the achievement of business plans through all loan servicing functions.
• Conduct performance evaluations, establish performance goals, and implement action plans to drive continuous improvement and employee engagement.
• Create opportunities for ongoing training and skill development to enhance team capabilities and morale.

Loan Management:

• Provide oversight for all loan department functions, including but not limited to boarding new & renewed loans, loan maintenance with a focus on accuracy and timeliness, data validation, reconciliation of loan accounts, escrow management, non- post and investor payments.
• Establish procedures for continuous improvement and compliance discrepancy resolution, empowering team members to excel in their roles.
• Manage CCMC Interface Software and offer technical assistance to users of CCMC software.
• Provide support for loan documentation inquiries, transactions, and data input.
• Administer Letters of Credit, review promissory notes, security agreements, financial statements, mortgages, supporting loans originated by loan officers; ensure prompt receipt of closing documents.
• Conduct account maintenance as required.
• Ensure the integrity of loan setup, reconciliations, imaging, and post-closing processes.
• Generate weekly and monthly management reports as needed.
• Assist in the preparation of loan reviews.

Reporting and Analysis:

•  Prepare, analyze, and evaluate management reports on a weekly and monthly basis, providing insights to inform decision-making and drive operational excellence.
• Assist in preparing loan reviews, ensuring accuracy and completeness in documentation and reporting.

Customer Service Excellence

• Uphold the highest standards of customer service, leading by example in delivering exceptional experiences to our clients.
• Collaborate with other departments to address customer needs and resolve issues promptly and effectively.
• When interacting with customers, use customer name and always thank customers 

 Compliance and Quality Assurance:

• Collaborate with auditors and examiners as required, providing information and collecting data.
• Maintain the accuracy of loan setup, reconciliations, imaging, and post-closing processes, promptly rectifying any errors and implementing procedures for enhancing compliance.
• Participate in all compliance, security, and internal guideline training sessions.
• Coordinate with compliance personnel to address any errors promptly.
• Ensure adherence to regulatory and operational guidelines within the department.
• Implement procedures to improve compliance within the Servicing team as necessary.
• Update departmental procedures when needed and maintain disaster recovery plans related to Loan Servicing, in collaboration with Senior Management.

Additional Responsibilities:

• Stay abreast of industry trends, regulatory changes, and best practices to continuously improve loan servicing and accounting operations.
• Maintain disaster recovery procedures related to loan servicing, ensuring business continuity and resilience.
• Provide technical support for loan servicing software users, facilitating efficient and effective utilization of technology tools.
• Foster a positive and inclusive work environment, promoting growth, collaboration and success!

Minimum Qualifications

• Associates level degree in business administration, finance, accounting, or a related field preferred.
• Previous experience in loan operations or a related field, with at least 3-5 years of relevant experience required.
• Strong understanding of loan products, processes, and regulations.
• Excellent leadership and management skills, with the ability to motivate and supervise a team effectively.
• Detail-oriented with strong analytical and problem-solving abilities.
• Proficiency in relevant software applications, such as loan servicing systems and Microsoft Office Suite.
• Knowledge of regulatory requirements and compliance standards related to loan operations.
• Effective communication skills, both verbal and written.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Strong interpersonal skills and the ability to collaborate with various stakeholders, including auditors, examiners, and senior management.