The Vehicle Delivery Specialist provides a seamless experience from the point of sale to final vehicle delivery, acting as the main point of contact for all vehicle deliveries to Merchants Auto.
Location: Auto, Hooksett NH – This position requires outdoor work, as detailed below.
What Your Day Will Look Like

• Work in unison with transportation team to streamline vehicle deliveries
• Assist with management of all commercial sales deliveries
• Act as liaison between commercial sales, service, and transportation departments
• Work cross functionally with the service department on National Delivery Process
• Provide world class communication to customer throughout entire delivery process from point of sale to vehicle delivery
• Coordinate with transportation team and third-party logistics on vehicle pick up
• Perform final quality control checks before vehicle departure
• Act as a front-line point of contact for customers to see through problem resolution
• Serve as a point of contact for escalations related to delivery process
• Provide opinions to management on better processing practices
• Use discretion to select vendors, carriers, and expense management

The Skills You Bring

• Ability to influence and lead efforts with cross-functional groups
• Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
• Outstanding client service abilities
• Aptitude for organizational change, innovation, creativity, and ability to “look outside the box”
• Exceptional computer skills to include Microsoft Windows and MS Office Suite
• Ability to work as part of a team and lead others while accomplishing personal, departmental and company goals
• Ability to work outdoors with year-round exposure

The Experience And Education You Have

• Minimum of two years in a logistics-based background
• Experience with portfolio management
• Minimum of HS Degree; Some College preferred

Why Merchants Auto?

• Up to 3 weeks paid time off in first year
• 401K and match program available day one
• Up to $20,000 company paid medical and dental premiums
• Merchants Fleet & Merchants Auto join forces to become the nation's #1 source for Commercial Vehicles.

Join Center Stage at Merchants Fleet: Explore More Apply Today! Merchants Fleet is the fastest-growing and most electric fleet management company in North America, serving over 20 diverse industries, powered by 700 employees in 29 states with HQ in New Hampshire and Innovation Center in the Chicago area.
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Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. If you require an accommodation with our hiring process please send an email to careers@merchantsfleet.com or call (603) 836-6483. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.