The Vehicle Delivery Specialist provides a seamless experience from the point of sale to final vehicle delivery, acting as the main point of contact for all vehicle deliveries to Merchants Auto.

Location:Auto, Hooksett NH – This position requires outdoor work, as detailed below. 

What your day will look like:

• Work in unison with transportation team to streamline vehicle deliveries
• Assist with management of all commercial sales deliveries
• Act as liaison between commercial sales, service, and transportation departments
• Work cross functionally with the service department on National Delivery Process
• Provide world class communication to customer throughout entire delivery process from point of sale to vehicle delivery
• Coordinate with transportation team and third-party logistics on vehicle pick up
• Perform final quality control checks before vehicle departure
• Act as a front-line point of contact for customers to see through problem resolution
• Serve as a point of contact for escalations related to delivery process
• Provide opinions to management on better processing practices
• Use discretion to select vendors, carriers, and expense management

The skills you bring:

• Ability to influence and lead efforts with cross-functional groups 
• Demonstrated ability to operate both strategically and tactically in a high-energy, fast-paced environment
• Outstanding client service abilities
• Aptitude for organizational change, innovation, creativity, and ability to “look outside the box” 
• Exceptional computer skills to include Microsoft Windows and MS Office Suite
• Ability to work as part of a team and lead others while accomplishing personal, departmental and company goals
• Ability to work outdoors with year-round exposure

The experience and education you have: 

• Minimum of two years in a logistics-based background 
• Experience with portfolio management
• Minimum of HS Degree; Some College preferred

Why Merchants Auto?

• Up to 3 weeks paid time off in first year
• 401K and match program available day one
• Up to $20,000 company paid medical and dental premiums
• Merchants Fleet & Merchants Auto join forces to become the nation's #1 source for Commercial Vehicles.

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