As Associate Claims Manager you will be a crucial part of our management team, responsible for assisting in the identification, assessment and mitigation of risks associated with our operations. This position requires a proactive, analytical mindset and a commitment to maintaining high safety and compliance standards in the trucking industry.

Duties:

• Provide strong leadership and guidance to the claims team, fostering a culture of accountability, collaboration, and continuous improvement.
• Oversee the claims processing function, ensuring efficient and accurate handling of claims from start to finish.
• Establish and maintain robust documentation processes to track and organize all claims-related information.
• Foster effective communication within the claims team and with external stakeholders, including customers, drivers, claimants and insurance providers.
• Serve as the company’s representative during litigation related to claims, working closely with legal counsel to defend the company’s interests.
• Lead the evaluation of claims and negotiate settlements, setting an example for the team in terms of prompt and fair resolution.
• Analyze claims data to identify trends and develop proactive strategies to reduce future claims incidents.
• Collaborate with external vendors, such as repair shops and adjusters, to ensure cost-effective and timely claim resolution.
• Oversee annual insurance renewals for a variety of programs and closely monitor those programs for liquidity levels and accounting reconciliation.
• Remain current on state and federal laws relating to trucking litigation and trends within the claims industry.
• Travel as needed to negotiate settlements, meet with brokers or insurance carriers, and to attend educational seminars relevant to position.
• Be available to handle after-hours emergencies and serve in an on-call rotation with other personnel.
• Ensure compliance with all federal and state regulations related to claims management, including Federal Motor Carrier Safety Administration (FMCSA) requirements.
• Prepare and present regular reports on claims data, providing insights and recommendations for improvement to General Manager.

Qualifications:

• Bachelor's degree in business, finance, or a related field. Relevant certifications (e.g., Associate in Claims) are a plus.
• Proven leadership experience, including managing and developing a team.
• Strong analytical and problem-solving skills.
• Excellent communication and negotiation skills.
• Detail-oriented and well-organized.
• Proficient in Microsoft Office

Compensation and Benefits:

Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/life/long-term disability insurance, and 401K Plan; and voluntary optional dental/vision/short-term disability insurance.

May be subject to the following screening requirements: Motor Vehicle, Drug Screen and Criminal Background Check.

Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, genetic information, or mental and/or physical disability.