Reports to: Warmline Program Coordinator

Staff Direct Reports: None

Job Type: Part-time and full-time opportunities are available, with regularly scheduled hours between 9AM and 9PM (service is open seven days/week).

These positions work out of the Mental Health Minnesota office, and are not remote.

Primary Position Duties:

• Respond to incoming Warmline calls or texts/online chats
• Provide confidential peer support under standards set by Mental Health Minnesota
• Provide information and referrals as needed and appropriate
• In consultation with a supervisor, provide crisis intervention response as needed
• Maintain accurate reports of calls, chats and texts (documentation must be completed in real time)
• Fulfill continuing education requirements as requested or required for the organization
• Attend routinely scheduled meetings for Warmline staff

Required Experience/Qualifications: In keeping with the established model of peer support provision, candidates must have lived mental health experience. A minimum of one year of successful employment or volunteer experience in the mental health field is preferred. A high school diploma or equivalent is required, as is proficiency in use of internet, email, and Google Docs, and willingness to learn cloud-based organizational technology (including phone, texting and online chat services, HR software and database software, etc.) Experience providing peer support is highly desired, as are candidates who have completed Certified Peer Support Specialist training. However, peer support training will be provided by the organization for those who do not already have certification. Training is provided and is paid time for new Warmline staff.

Salary and Benefits: The starting wage for these positions is $17.00/hour. Successful candidates will also receive a $100 new hire bonus. Benefits include an Employee Assistance Program (EAP), additional pay in lieu of insurance, paid holidays, generous paid time off and Earned Sick and Safe Time, 401(k) match, free parking, easy access to mass transit, and more.