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Qualifications:
Qualification Requirements: To perform the Director, Customer Care role, you must: -Have a Bachelor's degree in Business, Engineering, Education, or related field. -Must have experience in managing a major department. -Must have 7 years of progressive experience in customer service. -Have 2 years of management experience. -Must successfully complete NIMS Training within 1 year of entering job. -Must have in-depth knowledge of Division policies/ procedures, etc. -Have working job knowledge; excellent verbal/ written communications skills; proven analytical, problem solving and decision-making abilities; leadership, customer relations, and resource management skills; a high level of integrity; abilities in working as a team and promoting safety work practices; mathematical ability to prepare/ review financial/ statistical reports; flexibility to adjust to changing conditions; and demonstrated ability to motivate a diverse workforce and community. -Must have a valid driver's license from state of residence. Physical Working Conditions: Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment. Subject to 24-hour call.Full Time
$143k-187k (estimate)
05/09/2024
05/25/2024
mlgw.com
MEMPHIS, TN
1,000 - 3,000
1939
<$5M
Memphis Light, Gas and Water is the nation's largest three-service municipal utility, serving nearly 430,000 customers. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas and water service. Electricity is supplied to MLGW by the Tennessee Valley Authority, while natural gas is purchased from a variety of suppliers and transported by three pipeline companies Texas Gas Transmission Corporation, Trunkline Gas Company and ANR Pipeline Company. Memphis receives its water from one of the largest artesian w...ater systems in the world. MLGW is led by a president and a five-member board of commissioners who are appointed by the mayor of Memphis and approved by the Memphis City Council.
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The job skills required for Director, Customer Care include Leadership, Customer Service, Commitment, Economics, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, Customer Care. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, Customer Care. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, Customer Care positions, which can be used as a reference in future career path planning. As a Director, Customer Care, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, Customer Care. You can explore the career advancement for a Director, Customer Care below and select your interested title to get hiring information.