Job Title: Rehab Aide

Job Summary:

A Rehab Aide, also known as a Rehabilitation Assistant, is a professional who works alongside therapists and their assistants to help patients. They help rehabilitation professionals who perform physical, occupational and speech language pathology. The responsibilities of the rehab aide include maintaining the treatment area, prepping for therapy sessions, helping to transport immobile patients, and performing administrative duties. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Essential Functions:

• Answer phone calls, schedule appointments, and maintain office inventory.

• Assists in ordering/maintaining an inventory of supplies.

• Assist therapists in restorative and rehabilitative treatments.

• Prepares and sets up materials and equipment for the therapists.

• Prepares patients for treatments and transports or accompanies them to treatment areas.

• Supports the sterilization of equipment and maintain the cleanliness of the rehab treatment area.

• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.

• Uses AIDET in interactions with patients and family members.

• Acts with a sense of urgency when performing tasks.

• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.

• Reports on any equipment and or environmental issues for repair.

• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.

• Speaks up to stop the line and escalates potential safety events if necessary.

• Completes and attends monthly training assigned.

• Other duties as assigned.

Behavioral Standards:

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.

• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications: