At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care.

An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary :

Performs access functions for all patients presenting for services.

Responsibilities :

Verifies insurance benefits and obtains pre-certification / authorization as necessaryEnsures that all necessary demographic, billing and clinical information is obtained and entered with timeliness and accuracy.

Determines and accepts required payments, including but not limited to co-pays and deductibles.Communicates with physicians' and their staff, nursing unit staff, and / or other appropriate personnel to exchange necessary information.

Competencies :

ACCOUNTABILITY, ACCURACY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, ORGANIZATION SKILLS (4), PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK, VERIFYING INSURANCE

Education and Certification Requirements :

High School Diploma or Equivalent (Required)

Additional Job Information :

Complexity of Work : Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

Other Information : Proficient in basic computer skills and customer service experience preferred.

Working Conditions and Physical Requirements :

• Bending and Stooping 0%
• Climbing 0%
• Keyboard Entry 60%
• Kneeling 0%
• Lifting / Carrying Patients 35 Pounds or Greater 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient 0%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient 0%
• Lifting or Carrying >

75 lbs Non-Patient 0%

• Pushing or Pulling 0 - 25 lbs Non-Patient 0%
• Pushing or Pulling 26 - 75 lbs Non-Patient 0%
• Pushing or Pulling >

75 lbs Non-Patient 0%

• Reaching 0%
• Repetitive Movement Foot / Leg 0%
• Repetitive Movement Hand / Arm 60%
• Running 0%
• Sitting 60%
• Squatting 0%
• Standing 60%
• Walking 60%
• Audible Speech 60%
• Hearing Acuity 60%
• Smelling Acuity 0%
• Taste Discrimination 0%
• Depth Perception 60%
• Distinguish Color 60%
• Seeing - Far 60%
• Seeing - Near 60%
• Bio hazardous Waste 0%
• Biological Hazards - Respiratory 0%
• Biological Hazards - Skin or Ingestion 0%
• Blood and / or Bodily Fluids 0%
• Communicable Diseases and / or Pathogens 0%
• Asbestos 0%
• Cytotoxic Chemicals 0%
• Dust 0%
• Gas / Vapors / Fumes 0%
• Hazardous Chemicals 0%
• Hazardous Medication 0%
• Latex 0%
• Computer Monitor 60%
• Domestic Animals 0%
• Extreme Heat / Cold 0%
• Fire Risk 0%
• Hazardous Noise 0%
• Heating Devices 0%
• Hypoxia 0%
• Laser / High Intensity Lights 0%
• Magnetic Fields 0%
• Moving Mechanical Parts 0%
• Needles / Sharp Objects 0%
• Potential Electric Shock 0%
• Potential for Physical Assault 0%
• Radiation 0%
• Sudden Decompression During Flights 0%
• Unprotected Heights 0%
• Wet or Slippery Surfaces 0%

Shift :

Primarily for office workers - not eligible for shift differential

Disclaimer : This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.

It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers).

You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email

Last updated : 2024-04-23