Overview

Working as a Telecom Engineer at Memorial you will perform routine Move’s, Adds and Changes to the AVAYA telecommunication system and system adjuncts. Requires knowledge of AVAYA communication product’s, protocols, hardware and system programming. Will work with users to define needs or provide training in proper use of equipment and services. Assists in the design, development, testing and training of AVAYA communications software and hardware. Will also be involved in the implementation, training and testing of communications projects. Work with vendor support groups to ensure proper escalation during outages or periods of degraded system performance. Must be a self starter and able to work on complex issues in a team environment. Needs to have a working knowledge of structured cabling in both the telecom and data networking environments.

Qualifications

Education:

• Bachelor’s degree in a computer related field required. Three to four years experience in the telecommunications industry may be considered in lieu of degree.

Experience:

• Two to four years experience in the telecommunications industry preferred.

Other Knowledge/Skills/Abilities:

• Knowledge of AVAYA communication manager, AVAYA Modular Messaging, AVAYA Call Center software, Ecas call accounting, Trunking from a LEC T1, POTS, loop start, ground start Trunking, Data Networking basics, and structured cabling principles.
• Demonstrated problem solving skills and ability to consistently exercise sound judgment and initiative in all circumstances, including very stressful situations. Must also be able to effectively manage competing priorities.
• Demonstrated ability to communicate effectively with all levels of staff both in and outside of IT essential as well as experience in dealing with and managing proper escalation of critical service calls with vendor support to ensure timely and appropriate resolution to system issues.
• Demonstrated dedication to a positive attitude and strong customer service support.
• Demonstrated technical and business written and verbal skills required. Proficiency in creating appropriate system documentation is essential.
• Must possess strong skills in personal diplomacy and customer service and consistently demonstrate a high level of motivation, commitment to teamwork, professionalism and trustworthiness.
• Must possess sound decision-making ability, operate well under pressure and be tenacious in resolving difficult problems.

Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.