Overview

Working in the role of Business Office Support you will coordinate and clarify patient-specific financial and business aspects of care for all patients under the Center. Collects accurate patient demographic and billing information in a timely manner, and maintains records of same. Advises patients of service costs and alternative sources of funding. Coordinates registration and schedule processed for all aspects of the Center. Verifies insurance of all patients and works with health insurance providers to determine coverage and benefit limits as applicable to treatment provided by the Center. Participates in business office functions including organization and tracking of patients within the center, creating new and innovative modes of payment for developing services, and contributing to the business development of the center. Submits requests for and obtains procedure authorizations and pre-certifications from health insurance providers as needed for all patients of the center. Re-submits appeals related to denials. Works with other members of the Center’s interdisciplinary team, insurers and administrative personnel at Memorial Medical Center. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values.

Qualifications

Education:

• Bachelor’s Degree in Business, Communication, or a related field required. Completion of two (2) years of college coursework coupled with two (2) years of financial, billing/insurance or related experience may be considered in lieu of degree.

Experience:

• Minimum 1 year of customer service experience required.
• Experience with Microsoft Office products such as Microsoft Word and Excel required.
• Medical terminology, medical office, registration or billing experience required.
• 1-3 years previous experience as a Financial Coordinator or similar position with a related health care payer or clinical office preferred.

Other Knowledge/Skills/Abilities:

• Demonstrates excellent interpersonal and communication skills to ensure positive relationships with all customers.
• Must be highly organized and efficient in work processes.
• Must be able to plan, coordinate and control all responsibilities inherent to position.
• Must be professional, self-motivated and command excellent written and oral communication skills.
• Multi-task oriented, and ability to work independently.

Responsibilities

• • SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others.

• • COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude.

• • QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results.

• • EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.