Are you a strategic leader with a strong background in business finance and Commercial Lending? Are you passionate about encouraging a culture of purpose, belonging, and joy for each employee? Members First Credit Union in seeking an enthusiastic Commercial Services Director to provide leadership and continually grow and develop the team and department. Come join us in helping our members grow their business! This position does have hybrid potential.

We strive to create an atmosphere of belonging with no judgment just opportunity. We are interconnected to each other and when we embrace our true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

COMMERCIAL SERVICES DIRECTOR 1

Exempt

Reports to: Vice President of Lending

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties

• Provide Leadership & Development of all Commercial Team Members; Sales, Operations, Credit, Business Development and oversee all functions of the department. Provide timely and actionable feedback to individual staff members on their performance, presenting disciplinary actions, addressing employee complaints, counseling on career growth opportunities, and participation in staff meetings.
• Maintain loan portfolios, build new and deepen existing relationships by ensuring Member satisfaction through timely responses on new requests, loan renewals and delinquencies.
• Possess strong knowledge of business lending terms and practices with the ability to manage risk by maintaining continuing education on State and Federal Regulations to stay in compliance at all times.
• Implementation of the Commercial Services Strategic Plan to ensure that metrics are reached for the performance goals that have been set.
• Deliver on the credit union’s service promises in every situation.

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.

• Work closely with other lines of business within the credit union to cross-sell products and promote a strong referral network.
• Create a culture of continuous improvement that aligns with the strategic plan.
• Maintain up-to-date knowledge of general economic conditions or changing trends that may affect the credit union’s business loan department. Provide timely feedback that allows the credit union to react competitively.
• Deliver new and innovative growth strategies, products and services, and relationships and processes that generate significant value to our teams, members, and the organization.
• Maintain good working relationships with all credit union employees. Demonstrate the ability to work independently. Work as a team player to contribute to the success of the department and the organization.
• Recommend policies, procedures, and processes that lead to an environment of continuous improvement.

Leadership Engagement

• Manage Credit Department staff to ensure job responsibilities are properly assigned and being completed.
• Prepare and present special projects, reports and assignments as requested.
• Communicate any foreseen roadblocks or challenges interfering with successful implementation of strategic objectives and/or evaluation action plans.
• Provide support in project planning, budget preparation, resource management, time management, and risk management activities.
• Perform cost/benefit analyses for projects and performance improvement plans.
• Create a positive environment for team members; allow for empowerment and the ability to reach/exceed goals.
• Lead and coach employees to ensure that they are meeting minimum expectations and striving to exceed expectations by seeking improvement through action plans. Make recommendations for training/disciplinary action if necessary.
• Write, update, and conduct yearly performance evaluations for department staff, including 6-month progress reviews. Provide reports to the VP of Lending.
• Provide training and orientation for new department employees. Emphasis should be placed on our culture, mission, service promises, and service standards from the beginning.
• Provide written documentation of policy and procedural violations or inadequate performance of employees and recommend disciplinary action to the VP of Lending and Human Resources before the actions are taken.
• Schedule and delegate departmental activities to ensure accomplishment of required duties and responsibilities. May occasionally assist staff with the performance of their assigned duties.
• Attend educational opportunities and meetings as required. Prepare pre and post write-ups on the educational experience and ideas for implementation.
• Seek out opportunities for networking in and out of industry that will allow for personal, professional, and credit union development. Create opportunities for us to be a partner of choice.
• Communicate with peers and team on a regular basis with concentration on giving updates, confirming timelines, tracking work progress, and asking for feedback.

Credit Management

• Understand and periodically assess the validity of internal risk rating system. Recommend changes to the model as necessary.
• Implement and manage the use of business lending software platforms to maximize efficiency within the department.
• Act as a liaison with software providers and IT area for on-going systems updates and other issues.

Portfolio Management

• Oversee Credit Analyst Leader who manage existing portfolio to ensure loan renewals are completed on a timely basis to avoid administrative past dues.
• Oversee the annual review process to ensure that annual reviews are completed in a timely fashion and that loans within the credit union portfolio are properly risk graded.
• Provide a second point of contact for the member, strengthening the relationship with the credit union, by joining lenders on member visits.
• Ensure that communication to members for requests for financial information is followed through on annual basis.

Qualifications and Expectations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the expectations of the person performing this job.

• Works autonomously
• Ability to motivate and positively influence others.
• Obtains cooperation from team members.
• Creates a work environment of enablement.
• Manages projects successfully from start to finish.
• Understands deadlines and does what is necessary to meet them.
• Highly organized
• Has a high level of productivity.
• Coordinates a variety of projects and jobs simultaneously.
• Produces accurate work results.
• Readily keeps others informed through clear verbal and written communication.
• Maintains a high level of knowledge of credit union products and services.
• Strives to exceed credit union, department, and personal goals.
• Maintain confidentiality with sensitive information.
• Must possess excellent oral and written communication skills.
• Must possess strong organizational, analytical, and problem-solving skills.
• Confident personality with ability to offer solutions and make decisions.
• Willingness to work some evenings and weekends.
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and /or outside the organization generally regarding routine matters for purposes of giving or obtaining information, which may require some discussion.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift up to 25 pounds.
• Able to sit or stand for 2-4 hours at a time.

Work Environment

• Must maintain a neat and orderly work area.
• Routinely clean and disinfect work areas (i.e. teller stations, desk surfaces, phones, electronic equipment).
• Protect the confidentiality of credit union staff and members by locking door or removing items from desk/workstation when away.

Education and Experience

• Five to Eight years similar or related experience; three of leadership experience
• Requires a bachelor's degree, or achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree)
• Skills in Microsoft Word, Excel, Teams, and Outlook