Description

CULTURE:

We seek team members who are caring, competent, change hardy, and results oriented. We need people who want to focus on quality and cost reduction and provide outstanding customer service to every one every day. We call this a “Role Summary” because we need people who value teamwork, can accept changing role duties, which want to be multi-skilled and perform a variety of tasks. We need people who are dedicated to continuous learning, and who want to actively contribute toward our goal of providing outstanding health care services in our region at competitive costs.

ROLE REQUIREMENTS:

The Patient Financial Service Representative performs functions that support accurate and timely billing, account follow up and collections, and payment posting assuring compliance with Melissa Memorial’s financial policy. Performs functions that support accurate and timely billing, account follow-up and collections, and payment posting assuring compliance with MMH financial policy.

•  Ensures timely resolution of patient accounts through daily contact with third party payers for proper reimbursement.
• Verifies the accuracy of information to process claims in a timely manner to receive accurate reimbursement. Must comply with all federal, state and payer requirements.
• Posts the daily receipts, verifying the accuracy of payment and reconciling daily transactions. Prepares bank deposits.
•  Communicates daily with internal and external customers via phone calls. Strives to resolve patient concerns through positive, effective, customer service.
• Pursues and participates in education to remain current with changes in the healthcare industry.

*In addition to the responsibilities described above, the role may include other responsibilities and duties as assigned, based upon MMH needs or requirements.*

WAYS YOU'LL CONTRIBUTE:

• Support MMH vision and mission.
• Maintain confidentiality of all work information.
• Demonstrate an ability to function successfully in a team environment.
• Exhibit courteous, compassionate and respectful treatment of internal and external customers.
• Displays a positive attitude and flexibility in changing situations.
• Participates in identifying problems and suggesting solutions.
• Report any compliance issues as designated in the MMH Compliance Program.

Qualifications

QUALIFICATIONS:

MINIMUM:

• Highschool diploma
• Two years applicable healthcare experience in billing, credit and collections, with an emphasis on customer service

PREFERRED:

• Associate's in Business
• Billingual but not required.

WHAT WE OFFER:

• 100% Employer paid Medical (Employee Only)
• Dental and Vision insurance
• Retirement Plans, with up to 3% employer match
• Voluntary Group Benefits
• Employee Assistance Program
• Gym Membership Discount
• PTO, Paid Sick Time
• Continuing Education Benefits
• FSA
• MASA Insurance
• Eligibility for Student Loan Repayment

MELISSA MEMORIAL HOSPITAL:

Melissa Memorial Hospital is a 15-bed critical access hospital, located in Holyoke, Colorado. While being “rural” we are equipped for any situation. It is a model rural hospital with 1 operating room, surgical procedure room, 4 bay emergency room, and radiology including 64-slice CT scanner and mammography, MRI, ECHO, and Nuclear Medicine, along with other ancillary services. The hospital is co-located with a family practice clinic and retail pharmacy services. Other services include chemotherapy, general & orthopedic surgery, podiatry, cardiology, orthopedic surgery, progressive rehab services, and wound care. MMH operates a full-time EMS service and maintains a 24/7 AirLife Helicopter base.

THE COMMUNITY:

Holyoke is home to the Holyoke Dragons and is truly a “City of Pride and Progress.” Holyoke offers:

• An airport (smaller crafts)
• Indoor pool
• 9-hole golf course (public)
• Ballyneal -#54 Top 100 courses in the world (private)
• Ball fields
• Skateboard Park
• Fishing pond
• Parks
• Camping facilities
• Motels
• Library
• Movie theater
• Many churches
• Holyoke Unified School District has 600 students.

From different coffee shops to different ethnic flavors, to a quick bite, the sweet small town of Holyoke has a handful of different restaurant options to choose from.

Holyoke is based in Phillips County where there are four different rural towns in the county with two schools in the county. Holyoke, Amherst. Paoli, and Haxtun are all within the same county. Holyoke homes a historical museum with different artifacts of what has built Holyoke today. You will see the fields turn different colors throughout different seasons. Your wheat, corn, alfalfa, are some of the few cultivating growths that you will see around your area! If you enjoy hunting, there are plenty of opportunities for a good catch. You will discover that you can see the most beautiful sunsets and the clearest starry nights out in the rural areas. Come take a look at our beautiful little town in the Northeastern corner of Colorado.

Click here for a List of Things to Do in Holyoke

Melissa Memorial Hospital is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.