Job Summary:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will provide exceptional service to ensure a positive experience. Your role will involve assisting guests with check-in and check-out, answering inquiries, and providing information about the hotel and local attractions. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for hospitality.

Duties:
- Greet guests with a warm and welcoming demeanor upon arrival
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries promptly and professionally
- Make reservations and manage room assignments
- Process payments and maintain accurate records
- Address guest complaints or concerns in a timely and efficient manner
- Collaborate with other hotel staff to ensure guest satisfaction
- Perform night audit duties as needed

Skills:
- Strong guest relations skills with a focus on providing exceptional customer service
- Knowledge of front desk operations and hotel management systems
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems, computers, and other office equipment
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and accuracy in handling guest information
- Ability to remain calm under pressure and handle difficult situations with professionalism
- Multilingual abilities are a plus

We offer competitive pay rates along with opportunities for career advancement within our organization. If you have a passion for hospitality and enjoy interacting with people from all walks of life, we would love to hear from you.

Note: This job description is intended to provide an overview of the responsibilities and duties of the Front Desk Agent position. It is not all-inclusive, and additional duties may be assigned as needed.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 20 per week

Schedule:

• Every weekend
• Rotating weekends

Work setting:

• In-person

Work Location: In person