About Megger:

Megger has been a leader in electrical test and measurement globally for 130 years. From power generation to the power outlets in your home, Megger products cover almost every application within the Electrical Supply Industry.

Our products are categorized into seven core application segments: cable test and diagnostics, protection relays and systems, circuit breakers, transformer test and diagnostics, low voltage installations, general electrical testing, and motor and generator testing.

We are emotionally connected to our values, and our attitude and behaviors being fostered across the Megger group are directly attributable to our values-led approach. Our culture makes not only a successful company but crucially, a compelling business partner. Get to know who we are.

CUSTOMER SERVICE REPRESENTATIVE

Under limited supervision from the Manager, the Customer Service Representative has primary responsibility to ensure our customer's needs specific to Product Information, pricing, availability, order entry, delivery, repair & calibration coordination, and shipping.

ESSENTIAL JOB RESPONSIBILITIES

• Maximize customer satisfaction rating by gathering customer information, fulfill customer needs, educate customers including but not limited to product selection, configuration, options, warranty, repair, delivery, price, and credit options.
• Professionally handle incoming requests from customer and ensure that issues are resolved both promptly and thoroughly.
• Maintain a balance between company policy and customer benefit in decision making handling issues in the best interest of both the customer and company.
• Maintain customer accounts in SAP ERP system.
• Perform various functions and tasks within each function including, but not limited to: Sales Order Entry, Inbound Repair Processing, Outbound Repair Shipment Processing, Customer Repair Approvals, and sales shipments.
• Handle returns and credits.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience and proficiency within the department.
• Perform other duties as assigned.

TECHNICAL REQUIREMENTS:

• Communication Skills: CSRs need strong communication skills to answer customer clearly. They must understand and communicate effectively in writing, by phone, or in person.
• Customer Service Skills: Companies rely on customer service to help retain customers by answering questions and complaints in a helpful, professional, and timely manner.
• Interpersonal Skills: Creating positive interactions with customers is an essential part of a representative's job.
• Listening Skills: Representatives must listen carefully and understand a customer's situation in order to help them effectively.
• Patience: Representatives must be patient and polite, especially when interacting with difficult or irate customers.
• Problem Solving Skills: Representatives must determine solutions to a customer's problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

COMPETENCIES:

• Experience with SAP ERP required.
• Manufacturing Industry helpful
• Strong computer skills
• Demonstrated aptitude for attention to detail and thorough follow through.
• Strong ability to multitask.
• Works well in a team environment, with the ability to work independently.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Flexible schedule
• On-the-job training
• Professional development assistance
• Referral program

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Phoenixville, PA 19460: Relocate before starting work (Required)

Work Location: In person