Position Summary:

Under direct supervision the Manager of the Resort is responsible for the daily operation of Meek’s Bay Resort, including but not limited to reservations, retail store, Wa She Shu Grille, lodging units, campground, beach, and resort grounds. Ensures that guests have a comfortable and safe environment. Maintains controls on cash, inventory, and expenses. Maintains adequate staffing, training and scheduling of employees to meet the needs of the guests. Maintains confidentiality of all privileged information. The Resort Manager is expected to live on site at the provided accommodation.

Duties:

The Resort Manager has complete oversight of the Resort facility, accommodations, campgrounds and public beach. Safety and Security are important to the well-being of guests and team members. Collaborating with the Forest Service Permit Manager for compliance and GT expense approvals, while coordinating maintenance projects to support the Fee to Government, is key to the success of the operation. Completion of daily and monthly reports ensure policy and procedure adherence, and support inventory and financial activity and deposits. The Resort Manager must always present a superior standard of Guest Service.

Administrative:

Creation and compliance with MBR Policies and Procedures to ensure inventory, merchandise, and cash are accounted for and protected. Oversight and management of the Recreation.gov booking site to reconcile reservations with deposits, refunds, and Tribal Discounts. Timely preparation of PayCom reports for payroll, benefits and overtime submitted bi-weekly. Manage and oversight of Team Member Transportation and vehicles. Responsible for GT expense management, collection and submission of documents for completed projects.

Financial:

Preparation and adherence to annual approved budget. Oversight and management of Inventory and Daily Activity Reports for sales. Work directly with Vendors to support submission of invoices to MeeksBay@Bill.com and ensure merchandise, groceries and housekeeping supplies are sufficient for daily business activity. Ensure store prices are correctly displayed and POS system recognizes all items for sale. Prepare Daily Sales reports and deposits for Loomis pick up. Manage all expenses for GT projects. Ensure cash payments for parking, shower tokens and other sundries are collected and accounted for with no possibility of misappropriation.

Facility Development:

The Resort must represent cleanliness with safe surroundings through diligent management of the operation. Preventative maintenance and cleaning for Bathrooms, Shower Buildings, Grille, and all public spaces must be scheduled daily, weekly, monthly throughout the season. Housekeeping and room release must be managed to ensure Guest accommodation is of the highest standard. The Public Beach must be monitored each day. Manage the snow and Hazard Tree removal during the off-season to comply with Forest Service standards. Ensure that Guests are educated about Bears and forest wildlife upon check-in. Laundry facilities must be inspected and maintained frequently. Ensure annual safety and Fire Department approvals are maintained. Identify need for future GT projects, while researching planning and scheduling.

Workforce:

Employee motivation and recognition accompanied by regular reviews will support a high standard of Guest Service. Interviewing, training, food-handler cards, and schedules issued at least bi-weekly will ensure an orderly work environment. Supervision and support using actions that can be mimicked, and do-as-I-do traits will foster high standards of Guest Service. Advanced requests for outsourced support of Housekeeping must be approved by the Operations Manager at least seven days before needed. Approve all overtime forecast prior to hours worked.

Associate degree and three (3) years of experience in resort/ lodging; or four (4) years relative field experience in Management, with oversight of at least 10 Team Members.