Job Description
This classification is responsible for operating the 911 system to receive and dispatch emergency calls from the public requesting police, fire, medical, or other emergency services. Responsibilities may include: receiving and processing emergency calls; monitoring several public safety radio frequencies; determining priorities and dispatching police, fire, ambulance or other emergency units in accordance with established procedures; maintaining contact with all units on assignment; entering, updating and retrieving information from a variety of computer systems. Job Responsibilities
ESSENTIAL DUTIES:
Receives and processes emergency and non-emergency calls; monitors public safety radio communication systems; sends out notifications and alerts; and determines priorities and dispatches police, fire, ambulance, or other emergency units in accordance with established procedures.
Enters, updates, and retrieves information into/from a variety of computer systems; prepares and maintains files, letters, records, and other documentation; ensures informational accuracy and compliance with applicable policies and procedures.
Facilitates office operations by responding to inquiries from the public and other internal and external staff; opening and locking assigned facility doors; and training new staff when necessary.
Performs other duties of a similar nature or level.
Education and/or Experience
High school diploma or G.E.D. Knowledge, Skills and Abilities
KNOWLEDGE REQUIREMENTS: -
Customer service principles;
Emergency communications principles and practices;
Computers and related software applications;
Recordkeeping principles;
Applicable federal, state and local laws, codes, regulations;
Customer service principles;
Specialized equipment relevant to area of assignment;
Modern office technology.
SKILL REQUIREMENTS: -
Providing customer service;
Remaining calm in stressful situations;
Operating multi-line phone systems;
Keyboarding;
Reading maps;
Maintaining records and logs;
Interpreting and applying applicable laws, codes, regulations and standards;
Utilizing a computer and relevant software applications;
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and others to sufficiently exchange or convey information and to receive work direction.
Physical Requirements
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally. Additional Information
OTHER REQUIREMENTS:
1. Must pass a physical exam.
2. Must pass a psychological exam.
3. Must pass extensive background check
SALARY: B23, $23.81 - $31.98
In addition to competitive starting wages that are based on experience and education, Meeker County also offers the following benefits:
24 hour vacation bank upon hire for FT employees, pro-rated for PT employees
Retirement pension through the MN PERA
Student Loan Assistance Program
Tuition Reimbursement
Employee Referral Program
Catastrophic Medical Leave Program
Employee Recognition Program
$20,000 Basic Life Insurance at no-cost to eligible employees
County contribution to a Health Savings Account, when enrolled in a County insurance plan
Employment with Meeker County qualifies for Public Service Loan Forgiveness
Application Special Instructions
Submit resume and cover letter along with the online application.
Meeker County is an Equal Opportunity Employer.