3 Client Service & Contracts Manager Jobs in Tustin, CA
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Client Service & Contracts Manager
$92k-119k (estimate)
Full Time
2 Months Ago
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Medusind Inc. is Hiring a Client Service & Contracts Manager Near Tustin, CA
JOB TITLE: Client Services & Contract Manager
REPORTS TO: Senior Director of Operations & Client Services
I. PURPOSE AND SCOPE:
Under the general direction of the Senior Director of Operations, the Client Services/Contract Manager oversees and coordinates activities of personnel engaged in billing, collection, and reimbursement for his/her clients, utilizing relevant rules, regulation, procedures and policies. This position provides client support to implement new business, manage existing business, evaluate the A/R to determine and recommend solutions, work on special projects and meet client’s needs and expectations.
II. JOB QUALIFICATIONS:
- Ten years account receivable experience in a medical claims/billing setting
- Understanding of Performance Measurements with the ability to set priorities for self and team based on performance indicators
- Knowledge of billing system and accounting principles; strong conceptual understanding of billing and collection processes
- Outstanding analytical, research, and problem solving skills
- Excellent written and verbal communication skills and the ability to develop a highly collaborative environment
- Ability to interact knowledgeably with clients; demonstrated ability to work effectively with and support the needs of Clients
- Facilitation skills to conduct internal/external personnel and client meetings, respectively
- Exceptional coaching and motivating skills
- At least one year management/supervisory experience with HR, Personnel, People Skills, Teambuilding skill sets
- Detail oriented and highly organized
- Experience with MS Office suite of products (Word, Excel, PowerPoint) - strong Excel skills required
- Technical skill set
- Must be a self-starter and able to work independently
- Project management skills; Ability to effectively prioritize and multi-task under deadlines and pressure
- Bachelor degree from an accredited college in related discipline not required but preferred
- Experience with MS Office suite of products (Word, Excel, PowerPoint). Strong Excel skills. Visio helpful.
III. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Reviews unit’s workload, schedules, personnel assignments, status of on-going work, projects, and available personnel for work assignment and plan unit activities
- Manages and directs all daily team operations and coordinates work activities with other teams as needed to prevent delays in overall business operations or to improve services to clients
- Understands and is responsible for accomplishing account financial goals through accounts receivable analysis and control, including identifying and tracking issues/trends, and pursuing remedial measures required
- Interacts with physicians and third party payers to resolve procedural and payment problems; instructs team members on required changes or actions
- Ensures integrity of business processes by auditing procedures and outcomes against policies or generally accepted practices, and is responsible for daily balancing of the billing system
- Administers employee payroll data, approves leave requests, evaluates personnel performance and behavior, and initiates disciplinary actions
- Develops employees by planning for training of personnel and ensures account specific documentation is up-to-date
- EOM: Produces reports, prepares standard and Ad Hoc report packages for clients. Participate in EOM meetings, as required.
- Projects: Participates as needed in projects requested by clients
- Attend outside meetings/seminars as required
- Meet with production staff monthly to team build and to communicate client goals/issues
- Support the production staff with requests related to client (insurance adds, process change requests, etc.)
- Responsible for client system admin (establish set-up, obtain employee logons, maintain related paperwork, discontinue access when employee leaves, and handle any system issues related to the client system access)
- Be involved in client credentialing and work with credentialing in-house personnel when appropriate.
IV. OTHER DUTIES AND RESPONSIBILTIES:
- Participates as a processing team member, as needed, to implement new or enhanced operation processes, procedures and/or applications
- Prepares technical, informative or operational reports, as required
- Represents Medusind at meetings with clients, payers and regulatory agencies, as required
- Other duties as assigned
V. PHYSICAL DEMANDS:
- Ability to operate a personal computer
- Ability to lift and move boxes containing paper and files.
VI. WORKING CONDITIONS AND ENVIRONMENT:
- Normal business hours (minimum 40 hours) with some additional hours as required to meet business deadlines
- Standard business environment
Job Summary
JOB TYPE
Full Time
SALARY
$92k-119k (estimate)
POST DATE
03/31/2023
EXPIRATION DATE
05/15/2024
WEBSITE
medusind.com
HEADQUARTERS
Miami, FL
SIZE
100 - 200
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