General Summary of Position
MedStar Health is looking for a Clinical Associate to join our team at MedStar Ambulatory Services! We are looking for an individual with e xcellent customer service and patient interaction skills.

This person will perform clinical and administrative duties in an ambulatory care setting and medical practice office supervised by a physician/provider. Duties may include documentation of medical history, vital signs, EKGs, event monitor hook-up, chart preparation and assisting providers with patient exams.

Position may float to other ambulatory sites/locations within the system.

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the \"Healthiest Maryland Businesses\". Apply today and learn how MedStar Health can be your next great career move!
Primary Duties:

• Documents clinically related activities accurately in the patient's medical record. Provides telephone screening services to gather information. Contacts insurance companies to obtain pre-authorizations for patient medications and specialty referrals including insurance authorization. May assist with registering patients including insurance verification and collection of copays.

• Screens all patients for potential preventative care needs, ongoing support, barriers to care, safety concerns and urgent/emergent medical conditions, and potential fall risk. May assist provider with patient preparation for the examination, minor office procedures, and education of patients. May perform lab draws, EKGs and event monitor hook-ups.

• Participates in population management activities including an awareness of the populations they serve and engages the patient in self-management support, goal setting, pre-visit planning, and the capturing of information that leads to health care improvement activities.

• May conduct surveillance for transitions of care, emergent care, or follow-up tasks such as retrieval of documents associated with referrals/testing. Identifies potential behavioral health needs of patients based on medical history using appropriate screening tools and notifies the provider of findings.

• As part of a High-Reliability Organization, reports actual and potential problems concerning patients, families, and associates. Participates in ongoing performance improvement initiatives to increase safety. On occasion, may be tasked to ensure ongoing compliance by maintaining and auditing temperature logs, ensuring all supplies including medications are current/ unexpired, checking and maintaining emergency equipment.
Qualifications:

• High School Diploma/ GED.

• Customer service experience or prior experience in a healthcare organization.

• Experience working with electronic medical records preferred.

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Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
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• Strong emphasis on teamwork - our associates feel connected to each other and our mission as an organization. In return, our effective team environment generates positive patient outcomes and high associate satisfaction ratings that exceed the national benchmark.
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• Strategic focus on equity, inclusion, & diversity - we are committed to equity for all people and communities. We continue to build a diverse and inclusive workplace where people feel a sense of belonging and the ability to contribute to equitable care delivery and improved community health outcomes at all levels of the organization.
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• Comprehensive total rewards package - including competitive pay, generous paid time off, great health and wellness benefits, retirement savings, education assistance, and so much more.
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• More career opportunities closer to home - as the largest healthcare provider in the Baltimore-Washington, D.C. region, there are countless opportunities to grow your career and fulfill your aspirations.
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About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.