Behavioral Health System Baltimore (BHSB) is seeking candidates for the position of Associate Director, Clinical services, for a full time position in a hybrid work environment, in Baltimore, Maryland. This position reports to the Director, Rehabilitation & Treatment. The Associate Director, Clinical Services assists in the coordination and oversight of program planning, development, and implementation of clinical services for individuals and families served within the grant funded and non-grant funded public behavioral health system. These include but are not limited to state hospital transition planning, inpatient and emergency care through local hospitals, the Capitation project, Residential Rehabilitation Program, the Outpatient Civil Commitment project, crisis services, and a continuum of rehabilitative and treatment services available throughout the community. The Associate Director, Clinical Services manages a team consisting of a Clinical Services Coordinator and Referrals Coordinator.
Essential Functions
Strategic Planning and System Management:

• Ensure reliable and timely team response to address needs of individual consumers and families in response to inquiries received
• Collaborate with internal and external stakeholders to develop and facilitate coordinated access to rehabilitation and treatment services, with a special focus on individuals identified as high utilizers of service, within the public behavioral health system.
• Provide assistance to and maintain effective working relationships with service/treatment providers, community stakeholders, and Baltimore City residents.
• Engage in strategic planning in collaboration with internal and external stakeholders to develop and implement strategies for enhancing access to and the quality of care provided in the Public Behavioral Health System.
• Assist with responding to stakeholders' complaints and issues identified by communities to assist with developing positive working relationship between providers and their surrounding communities
• Review and evaluate information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend changes when warranted.
• Organize and/or participate on internal work teams and external task forces and committees as indicated.

Team Management:

• Provide personnel management, supervision and support to staff within the Clinical Services team of the Rehabilitation and Treatment Department.
• Oversee day-to-day activities of Clinical Services staff, including budgeting, planning, staff recruitment and development, and monitoring staff performance.
• Maintain knowledge of all tasks assigned to the Clinical Services area of Rehabilitation & Treatment Department.
• Facilitate collaboration with other BHSB staff to improve coordination of access to services.

Contracts and Program Management:

• Serve as contract team lead for Capitation Project contracts, and any other contracts as assigned, to ensure that all administrative, fiscal, quality assurance and program components of each contract are being adequately addressed.
• Oversee programmatic contracts assigned to the Clinical Services team through leading staff involvement in:
• new contract development
• development and approval of budgets and budget modifications
• development of deliverables
• oversight of contract performance and quality improvement
• annual repurposing process
• Timely renewal process
• Serve as primary agency point of contact for assigned service lines/areas of work and facilitate communication between community providers and other stakeholders about relevant issues and information
• Oversee management of referrals and placement process for Residential Rehabilitation Program and Capitation Project.
• Review and evaluate information on service delivery system methods, outputs, and activities to identify gaps in resources and recommend changes when warranted.
• Gather, evaluate, analyze facts and resolves problems and/or determine and recommend appropriate course of actions for assigned areas of work.
• Prepare project reports and correspondence as needed.

Other

• Work effectively and collaboratively with others, both internally and externally to BHSB.
• Uphold and operationalize the values of BHSB, which are Integrity, Equity, Innovation, Collaboration and Quality.
• Consistently work to apply a lens of equity, inclusion and anti-racism.
• Serve as part of BHSB's disaster response team as needed, in any capacity that is needed.
• To perform assigned work functions, this position and those it supervises may have access to protected health information (PHI). It is expected that the employee will operate from a place of integrity and assume an ethical obligation to protect the security and confidentiality of all PHI accessed by any employee on the team and will follow all BHSB's policies and procedures related to the Health Insurance Portability and Accountability Act (HIPAA).
• Perform other duties as assigned.

Knowledge and Skills

• Possession of Master's Degree in social work, counseling/psychology, human services, public health, public administration or allied health field
• Five years research and/or administrative experience in behavioral health.
• Maryland State Licensure in social work or counseling preferred but not required.
• Knowledge of behavioral health services including rehabilitative and clinical services and how services are delivered within the Public Behavioral Health System.
• Knowledge of regulations, legislation, emerging trends, measures of quality and evidence-based/informed practices within behavioral health services
• Knowledge of the system of publicly financed behavioral health services.
• Substantial knowledge of Baltimore City's Behavioral Health System preferred.
• Demonstrate cultural competence and a commitment to equity.
• Demonstrate proficiency in program administration, design and management; including program governance, financial management, service delivery, data collection and reporting, and communications
• Ability to manage a comprehensive service array of mental health and substance use disorder services and develop effective channels of communication that foster confidence and cooperation with a variety of stakeholders
• Ability to analyze service delivery and system-level challenges, generate and evaluate creative interventions, formulate recommendations and institute effective solutions
• Proven track record of demonstrating sound independent judgment to determine appropriate course of action in resolving problems and implementing project goals.
• Experience using data to inform program and system management.
• Ability to work effectively with community organizations, community leaders, service providers, consumers and their family members and other stakeholders.
• Ability to develop and lead collaborative teams. Experience recruiting, managing, and developing a strong team. This individual will serve as a coach to motivate and mentor team members.
• Ability to interact in a virtual environment
• Must be able to express self adequately in written and oral communication and to communicate effectively in an interdisciplinary, culturally diverse setting with staff, stakeholders, and regulatory agencies.
• Intermediate to advanced expertise in using technology to support work processes, including but not limited to Microsoft 365 programs.
• Ability to interact with leadership in Baltimore City
• Ability to work in a professional, confidential, and collaborative capacity
• Ability to resolve complex issues and prioritize tasks
• Excellent written and verbal communication skills.

Supervisory Requirements: This position supervises two positions.
This role may require travel to other locations for meetings and other business-related needs.Ability to travel locally 50% of the time is required. It is important to have access to some form of transportation to travel to off-site meetings, conferences, and site visits.
Total Rewards:
BHSB's compensation strategy is based on our values and culture and is a step in our work toward becoming a justice-oriented, antiracist and inclusive organization. The organization offers its employees a competitive compensation package which includes base pay, comprehensive benefits plan and equitable, hybrid, family friendly work environment and practices.
This means that starting salaries are based on the requirements of each job and are non-negotiable, that the organization is not favoring people who are comfortable asking for a salary/hourly rate increase. The starting hourly/ annualized salary rate for this position is $85,149.
The benefits plan includes comprehensive Medical and HRA, Dental and Vision coverage, as well as a choice of 4 FSA plans and an employee paid Legal benefit. BHSB offers employer paid life insurance, short-term and long-term disability as well as a 403(b) plan with employer contribution, generous PTO and 13 days paid holiday. Medical plan participants receive a $5,000/$10,000 debit card to cover eligible deductible and copay expenses, depending on chosen coverage.
Culture
BHSB is a nonprofit organization that provides leadership in advancing behavioral health and wellness. We advocate for and help guide innovative approaches to prevention, early intervention, treatment and recovery to help build healthier individuals, stronger families and safer communities. We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.
BHSB respects and values diversity and is committed to creating a culture that is inclusive. BHSB is proud to be an Equal Opportunity Employer. BHSB strives to embody Integrity, Equity, Innovation, Collaboration and Quality in all of our work. We work to demonstrate cultural competence and a commitment to the infusion of equity and inclusion principles into all areas of our work.
BHSB - About Us