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SUMMARY:
Under the general direction of the Patient Access Supervisor, Patient Access Coordinator (PAC), works as part of the Clinical Office Team performing those duties necessary to prepare patients administratively for a clinical visit. The PAC is responsible for the accuracy and completion of patient accounts based on MedNorth departmental protocol, policies and procedures, and compliance with regulatory agencies, to include registration functions and ensuring all insurance requirements are met prior to patient’s checkout. The candidates’ duties include answering the telephone, making appointments, insurance verification and maintaining medical provider schedules. The ideal candidate should possess ability to provide a positive patient experience and excellent customer service skills, the ability to multi-task, and attention to detail. PAC must be available to work clinic hours of operation.
PRIMARY DUTIES and RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
SUPERVISORY RESPONSIBILITIES: N/A
ADMINISTRATIVE RESPONSIBILITIES: N/A
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge skills, and/or ability required.
EDUCATION AND/OR EXPERIENCE: High School graduate or equivalent, with a minimum of 6 months experience in a health care environment. Experience with practice management systems, ability to access online eligibility & verification systems. Experience in customer relations and cross system communication.
INTERPERSONAL SKILLS: Excellent interpersonal, organizational and customer service skills. Teamwork and communication skills essential, ability to work independently as well. Treat all patients, co-workers, and managers with courtesy and respect.
MENTAL ABILITIES: Cognitive reasoning. Clear thinking in high-pressure situations. Ability to prioritize and withstand pressure of continual work with variable requirements. Ability to concentrate and maintain accuracy despite frequent interruptions. Critical thinking and organization skills, problem solving, and reasoning capabilities. Ability to prioritize and handle multiple tasks, and to work in a fast-paced atmosphere.
LANGUAGE SKILLS: Ability to speak English fluently. Spanish speaking or another language is a plus.
COMPUTER SKILLS: To perform this job successfully, an individual should have demonstrated competence in Microsoft Office suite and basic data entry skills.LICENSES, CERTIFICATES, REGISTRATIONS: N/A
PHYSICAL DEMANDS: The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 40 pounds.
The special vision requirements for this job are close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors).
WORK ENVIRONMENT: The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
MedNorth Health Center provides comprehensive health care services, inside a multi-cultural medical/dental clinic, to all individuals; insured, uninsured, and underinsured. The building is heated in winter and air conditioned in the summer with noise levels of moderate to loud. We serve patients who speak multiple languages and who may need the assistance of an interpreter. In this position one may be subject to exposure to copier toner, correction fluid, bright fluorescent lighting, and continuous personal computer exposure.
MedNorth Health Center is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. EOE/AA/M/F/D/V
This job is a Bloodborne Pathogens risk category III position.
GENERAL EXPECTATIONS:
Other
$45k-55k (estimate)
04/19/2023
05/08/2024
mednorth.org
Wilmington, NC
25 - 50
The job skills required for Patient Access Coordinator include Customer Service, Scheduling, Front Office, Health Care, Billing, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Access Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Access Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Access Coordinator positions, which can be used as a reference in future career path planning. As a Patient Access Coordinator, it can be promoted into senior positions as a House Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Access Coordinator. You can explore the career advancement for a Patient Access Coordinator below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Access Coordinator job description and responsibilities
A patient access representative needs to analyze and synthesize data for the patient so that a patient access representative can solve these problems.
01/19/2022: Sarasota, FL
They also need to maintain a positive attitude, especially with patients who need emotional support during challenging times.
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A patient coordinator, or care coordinator, works with healthcare professionals, medical staff and patients to manage a patient's healthcare plan.
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They can assist patients with taking the pills and organizing methods to help patients remember which pills to take and when, but patient coordinators are primarily focused on helping patients follow physicians' orders.
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Patient care coordinators should have good analytical skills to be able to understand and then explain medical procedures and diagnoses to patients.
03/17/2022: Manchester, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Access Coordinator jobs
Greet patient upon arrival
01/21/2022: Philadelphia, PA
Earned promotion from Patient Access Representative for following superior performance and demonstrated ability to quickly learn and master complex concepts.
03/29/2022: Portsmouth, NH
Foster Other Relevant Skills and Qualities.
01/23/2022: Twin Falls, ID
Worked closely with physicians and nursing staff to maintain excellent patient care.
02/03/2022: Boise, ID
Send a Primary Care Provider Report, receive orders and make appropriate referrals.
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