MedMassager is a world-class brand that puts people first. Founded over 30 years ago, this family-owned company combines 70 years of expertise in the wellness field to deliver the most effective, easy-to-use home massagers on the market.

Here’s what sets MedMassager apart:

• Mission and Purpose:
• MedMassager is on a mission to improve customers’ daily lives. They create modern solutions that are effortless and effective.
• Their vision is to empower individuals by providing natural relief from chronic pain and discomfort—always within arm’s reach.
• Product Excellence:
• MedMassager offers ultra-effective massagers trusted by physicians and experts globally.
• These massagers stimulate nerves, increase blood flow, dissolve discomfort, and promote overall wellness and ease.
• Global Reach, Personal Service:
• Although MedMassager is a global brand, their service remains personal.
• Tucked away in the Blue Ridge Mountains of North Carolina, they prioritize customer care.
• Continuous Research and Innovation:
• MedMassager’s commitment to research and innovation has led to distribution in 50 countries worldwide.
• They constantly update configurations and ensure their products deliver proven results.
• Quality Assurance:
• Each MedMassager unit exceeds rigorous standards and conforms to both CSA and CE specifications.

In summary, MedMassager puts natural pain relief and deep relaxation solutions in your hands. Whether you struggle with chronic pain or simply need to release tension, MedMassager’s products are there to support your well-being.

Learn more about MedMassager on their official website.

Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a Customer Specialist, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:

- Communicate with customers via phone, email, and chat to address their inquiries and provide assistance

- Conduct outbound calls to follow up on customer inquiries and resolve any issues

- Analyze customer needs and recommend appropriate products or services

- Provide accurate and timely information to customers regarding product availability, pricing, and promotions

- Assist with data entry tasks to update customer records and maintain accurate information in the database

- Collaborate with other team members to ensure a seamless customer experience

- Handle customer complaints or escalations in a professional and courteous manner

Qualifications:

- Previous experience in sales or customer service is preferred

- Excellent phone etiquette and strong communication skills

- Bilingual in English and Spanish is a plus

- Ability to effectively communicate complex information to customers in a clear and concise manner

- Strong problem-solving skills and ability to analyze customer needs

- Proficient in data entry and computer skills

We offer competitive compensation, opportunities for career growth, and a supportive work environment. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team, we would love to hear from you.

Note: All positions at our company are paid positions.

Job Type: Full-time

Pay: $17.14 - $18.30 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• Fletcher, NC 28732: Relocate before starting work (Required)

Work Location: In person