9 desktop support 224870 Jobs in fort worth, tx
Diverse Lynx is Hiring a Desktop Support Technician Near Fort Worth, TX
Job Description
Role & Responsibilities
Perform customer services related to
- Equipment and systems products by troubleshooting problems, resolving problems, interfacing with vendors for in-warranty returns, installing software and entering resolutions into the Service Now Ticketing system.
- Must be able to repair laptop/ Desktop and workstation.
- Maintain, analyzes, troubleshoots, and repairs hardware and computer peripherals.
- OS Imaging (SCCM) and setup of workstations and the installation and configuration of software and hardware.
- Security compliance adherence for Infra as per customer requirements
- Manage assets Inventory at office /clinic location, updating Assets Data Base tool, Asset Salvages
- Supporting the Clinics (HealthCare) with IT infra, stockpiling inventory at clinics & travelling to nearest clinics for IT support.
- Should be flexible for Weekend/holiday support.
- Onsite availability during business hours, no WFH
- Travelling to nearest supported clinics on a weekly or on demand basis
(Job Requirements/Descriptions) Profile:
Desktop Support Technician (Field Services -Onsite)
Skills:
- Desktop/Laptop repair / IMAC new setups experience is a must.
- Good verbal communication: ability to solicit and convey moderately complex information and make recommendations.
- Good problem-solving skills, ability to work well with diverse personalities and teams.
- Considerable experience supporting Servers and Handheld Devices.
- Knowledge and experience on Service requests, incident, problem management, Knowledge, and experience of ticketing tools (ServiceNow)
- bility to set priorities and manage competing objectives
- bility to lift at least 50lbs
(required)
Dell WPD Technician
Client Environnent:
Windows 10 & 11, MS Office 2016 and O365, Dell Laptop /Desktops
Technical Skills Required Key skills required: (in the order of priority)
Language: English (Read, Write, Speak)
- Setup of new Desktop / Laptop for users (Windows Installations /Profile configurations New Joiner Onboardings)
- Installations of the Windows in the new laptops (Imaging through SCCM)
- Fair knowledge on Mac Machines, iPhones
- Work on the UPS shipments of assets to users, creating a label, tracking & coordinating setups & configurations with users.
- Work on the UPS shipments of return assets from users (Exit Process), creating a label, sharing with customer, tracking & coordinating returns.
- Troubleshooting & coordinating with the respective vendors on hardware related issues.
- Installing and troubleshooting printers and Telephony devices.
- Providing support to remote users using tools like TeamViewer, Bomguard, Service Connect, Teams screen share.
- Providing support for video conferencing, VC equipments.
- Monitoring & performing as per the SLA for all the tickets. Keeping track of assigned tickets and close / resolve them within SLA. Meeting all tickets criteria like response, resolution, reopen, work notes, user updates, follow-ups, quality, documentation & KB articles.
- Troubleshoot basic OS / software related issues.
- Working on the compliance piece, on new installs.
- Providing instant support to walk-in users with various issues as per criticality of their issues.
- Maintaining the asset details with inventory administrator for accurate deployment and tagging of assets to user joining, working, or leaving organization with appropriate approvals and information to their reporting managers.
- Logging call to service providers (Dell) for repair and replacement of hardware being used in organization as per their warranty status.
- Reutilization of hardware from scrap machines to decrease the organization cost for devices being used or purchased.
Job Summary
Full Time
$53k-67k (estimate)
05/04/2024
05/20/2024
diverselynx.com
PRINCETON, NJ
200 - 500
2002
Private
SHUBHENDRA VARMA
$50M - $200M
IT Outsourcing & Consulting
Related Companies
About Diverse Lynx
Diverse Lynx is a provider of mobile application development, web designing, consulting and quality assurance services.
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Quotes from people on Desktop Support Technician job description and responsibilities
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Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
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