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Proactively welcomes new admissions and responsible parties to the center and sets expectations. Builds positive rapport with patients and families by constantly rounding and addressing nonclinical concerns. Provides individualized customer service based on patients’ needs. Identifies opportunities to improve service and/or patient experience via Kiosks, surveys, google reviews, and other methods. Investigates the root cause of patients’ care concerns and involve the appropriate department leaders. Acts as a backup support to the admission team when needed. Helps patients navigate various digital tools needed to complete surveys and Google reviews. Facilitate customer engagement by assisting with admission contracts, questionnaires, and other duties as assigned. Facilitates tours and validates room readiness before admission. Completes grievances form when addressing patients’ concerns for proper follow-up. Maintains a positive, engaging, welcoming, and caring attitude while engaging with patients, families, and personnel. Be proficient in using electronic programs including but not limited to, CensusPro, PointClix Care, emails, zoom, teams, and office suite to complete assigned administrative tasks. Upholds resident rights and confidentialit
Full Time
Ambulatory Healthcare Services
$48k-62k (estimate)
05/11/2024
07/10/2024
mfa.net
COURTLAND, VA
100 - 200
1972
DONALD BOWLING MD
$10M - $50M
Ambulatory Healthcare Services
Medical Facilities of America (MFA) is a distinguished provider of progressive and transitional healthcare services for patients requiring post acute, skilled, rehabilitative, extended and abbreviated programs of care. LifeWorks Rehab is the in house rehab therapy sector of MFA. This is a comprehensive, progressive inpatient rehab service for patients who have had joint replacement or other surgery, experienced a stroke, or been injured in an accident. Our skilled professionals work with the patient, the patients family and the physician to develop a complete, individualized recovery plan. Our... highly skilled staff members follow the plan to help motivate patients to gain the skills needed to return home and enjoy life again. With LifeWorks Rehab, patients can expect a faster, more complete recovery than they would receive from outpatient or home therapy. In rehab, the most important staff skill is the ability to motivate and instill hope in our patients. While LifeWorks Rehab offers some of the best rehab equipment available, we never stop looking for new options to help our patients recover faster. We constantly research technological advances in the rehab field to keep our equipment and therapeutic methods state-of-the-art. Fit Your Lifestyle To Our Beach, Mountain, Urban & Rural Locations: Richmond, Roanoke, DC, Va Beach, Lynchburg, Harrisonburg, Norfolk, Charlotte, Greensboro, Fayetteville, Asheville, Burlington facilities and many others!
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