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4 Admission Assistant (Concierge) Jobs in Elkton, MD

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Elkton Nursing & Rehabilitation Center
Elkton, MD | Full Time
$38k-46k (estimate)
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Medical Facilities of America
Elkton, MD | Full Time
$38k-46k (estimate)
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Medical Facilities of America
Elkton, MD | Full Time
$38k-49k (estimate)
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Elkton Nursing & Rehabilitation Center
Elkton, MD | Full Time
$38k-49k (estimate)
3 Weeks Ago
Admission Assistant (Concierge)
$38k-46k (estimate)
Full Time | Ambulatory Healthcare Services 3 Weeks Ago
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Medical Facilities of America is Hiring an Admission Assistant (Concierge) Near Elkton, MD

Positions Summary:

The Admission Assistant/Concierge focuses on improving customers’ and families’ experiences while in the facility. The Admission Assistant/Concierge will continuously monitor, maintain, and improve the custome experience by following best practices and assisting internal resources. Imagine what the customers and families are experiencing and what they are expecting, put yourself in the customers’ position. The Admission Assistant/Concierge must be able to interact at all levels with all departments.

Essential Duties and Responsibilities:

• Engage patients and families by proactively welcoming them to the facility

• Build relationships with patients and families by answering service (non-clinical) questions

• Provide individualized customer service based on unique patient needs.

• Deliver on the Innovative Healthcare Patient centered Model by always putting the patient’s needs first

• Engage customers to identify opportunities to improve service and/or customer experience via Kiosk, surveys, reviews and other methods

• Through personalized conversation, try to determine the root cause for the customer’s happiness or concerns

• Help customers navigate various digital tools needed to complete surveys and google reviews

• Facilitate customer’s engagement by assisting with admission contracts, questionnaires and other duties as assigned.

• Make sure all rooms and supplies are prepared for new admissions

• Answer all survey concerns immediately or within 24 hours

• Always demonstrates a positive can-do attitude.

• Provides customer support by phone, fax, or email, to internal and external customers.

• Serves as primary contact for customer service and facility tours

• Completes assigned clerical work, and projects as requested

• Answers resident calls promptly and checks on residents frequently.

• Run reports

• Uses MS Office Word and Excel to complete assigned administrative tasks.

• Upholds resident rights and confidentiality. Creates and supports a physical environment which is accessible and supports privacy, independence and comfort

For Residents Duties:

• Room Readiness for all new admission – (Room Ready Checklist)

• Greet Patients and families coming into the facility and explain the process of admission. New admission orientation in person or video. Explain each department along with duties. Give resident 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$38k-46k (estimate)

POST DATE

05/23/2024

EXPIRATION DATE

07/22/2024

WEBSITE

mfa.net

HEADQUARTERS

COURTLAND, VA

SIZE

100 - 200

FOUNDED

1972

CEO

DONALD BOWLING MD

REVENUE

$10M - $50M

INDUSTRY

Ambulatory Healthcare Services

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About Medical Facilities of America

Medical Facilities of America (MFA) is a distinguished provider of progressive and transitional healthcare services for patients requiring post acute, skilled, rehabilitative, extended and abbreviated programs of care. LifeWorks Rehab is the in house rehab therapy sector of MFA. This is a comprehensive, progressive inpatient rehab service for patients who have had joint replacement or other surgery, experienced a stroke, or been injured in an accident. Our skilled professionals work with the patient, the patients family and the physician to develop a complete, individualized recovery plan. Our... highly skilled staff members follow the plan to help motivate patients to gain the skills needed to return home and enjoy life again. With LifeWorks Rehab, patients can expect a faster, more complete recovery than they would receive from outpatient or home therapy. In rehab, the most important staff skill is the ability to motivate and instill hope in our patients. While LifeWorks Rehab offers some of the best rehab equipment available, we never stop looking for new options to help our patients recover faster. We constantly research technological advances in the rehab field to keep our equipment and therapeutic methods state-of-the-art. Fit Your Lifestyle To Our Beach, Mountain, Urban & Rural Locations: Richmond, Roanoke, DC, Va Beach, Lynchburg, Harrisonburg, Norfolk, Charlotte, Greensboro, Fayetteville, Asheville, Burlington facilities and many others! More
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