Position : The Implementation Specialist will be support the Master Library products that are part of the Follett School Solutions product portfolio.

This role provides project management, software implementation services and serves as primary liaison between internal departments and the customer during implementation.

The implementation specialist maintains customer relationships and is the technical contact for the customer during the implementation.

He or she ensures that the solution is successfully implemented, and the project is completed on schedule and within budget.

This role requires 1-2 years of experience in SaaS or software implementation.Responsibilities : Analyzes customer's requirements and application objectives.

Documents all activities associated with the project and updates tasks assigned as applicableRecords all time spent on billable and non-billable activitiesReports progress regularly to all internal and external project stakeholdersProvides regular status reports to managerProvide pre-sales support as needed to help in adequately scoping a projectServes as post-sales technical support as needed during project.

Attends training to enhance product knowledge and soft skills to effectively implement and manage SaaS implementationsAttends team meetings, company meetings and other internal eventsQualifications : 3-5 years of relevant experienceBachelor's degree or equivalent

Last updated : 2024-05-19