SALARY: $110,000-$120,000 DOQ

OPERATIONS MANAGER

We are seeking a dynamic and proactive Operations Manager to oversee process development and training initiatives, vendor and partner management, technology partnerships, and new employee onboarding. The ideal candidate will possess a strong background in operations management, coupled with the ability to drive efficiency and excellence across various operational functions.

We have a fun and vibrant culture that celebrates individual differences. We believe in and are committed to creating a diverse, equitable, and inclusive workplace. We're a no-excuses, results-driven group who generally believe in being good people who "do the right thing" and have fun while we're doing it. In this professional-yet-relaxed environment, we want employees who enjoy what they do and where they work, and who constantly strive to help us grow by helping our clients grow.

WHAT YOU'LL BE DOING AS AN OPERATIONS MANAGER

• Process Development and Training:
  • Identify areas for improvement and innovation within existing processes.
  • Develop and implement streamlined processes and procedures to optimize operational efficiency.
  • Collaborate with department heads to ensure alignment of training on existing and new processes with organizational goals and objectives.
• Vendor & Partner Relationships
  • Cultivate and maintain relationships with vendors and external partners.
  • Negotiate contracts and agreements to ensure favorable terms and conditions.
  • Monitor vendor performance and compliance with contractual obligations.
  • Collaborate with cross-functional teams to evaluate vendor capabilities and suitability for ongoing partnerships.
  • Resolve any issues or disputes with vendors in a timely and effective manner.
• Technology Partnerships
  • Identify strategic technology partners to enhance operational capabilities.
  • Evaluate potential partnerships based on alignment with organizational objectives and technical requirements.
  • Coordinate with internal teams to integrate technology solutions from partners into existing workflows.
  • Monitor the performance of technology partners and provide feedback for improvement.
• Data Reporting and Analysis
  • Collecting and analyzing operational data to identify inefficiencies, bottlenecks, and areas for optimization.
  • Collaborating with cross-functional teams to understand operational challenges and develop data-driven solutions.
  • Monitoring and extracting meaningful insights to allocate resources effectively and forecast future needs
  • Providing recommendations for resource reallocation or investment based on data analysis and business priorities.
• New Employee Onboarding
  • Coordinate with HR and department heads to ensure a smooth onboarding experience.
  • Facilitate orientation sessions to familiarize new hires with company policies, procedures, and culture.
  • Provide ongoing support and guidance to new employees during the onboarding process.

IDEAL BACKGROUND

• Bachelor's degree in Business Administration, Operations Management, or relevant experience.
• Proven experience in operations management, with a focus on process development and training.
• Excellent communication and negotiation abilities.
• Demonstrated experience in vendor and partner management.
• Proficiency in project management tools and software.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong analytical and problem-solving skills.

Are you excited about the role but only meet some of the requirements? We encourage you to apply anyway! At Media Bridge, we recognize that there is no such thing as a perfect candidate. This is a place where everyone can grow, and studies have shown that women and people of color are less likely to apply for a job if they don't meet every qualification. We are dedicated to building a diverse and inclusive workplace.

ANTICIPATED SCHEDULE

We anticipate that this person will be most effective onsite at our office in the North Loop area of Minneapolis Monday-Thursday due to the work style of the existing team. The person in this role will routinely work remotely most Fridays, and we will consider an additional routine remote day during the week after initial training is complete. That being said, we do understand that some days are more productive remotely, and we offer additional remote flexibility as needed. Note that parking is paid for by Media Bridge when employees are required to work onsite.

ABOUT MEDIA BRIDGE

Media Bridge is a multi-year winner of the Inc. 5000 list of fastest-growing privately held companies in America and we credit our success to our philosophy of Media the Way It Should Be®. This means we are a team that is growing and winning personally and professionally. We are living our best lives while continuously improving team health scores and the satisfaction of our clients and partners. The entire company embraces the mindset that the best marketing strategy is: to care.

Founded in 2010, Minneapolis-based Media Bridge has a diverse client roster that includes Inspire Medical Systems Inc., It's Just Lunch, Minnesota Twins, Renters Warehouse, Allina, SPIRE Credit Union, Louisiana-Pacific Corporation, Gutter Helmet, Morrie's Automotive, Secondhand Hounds and numerous others. We're a tight team of smart, competitive, hard-working, fun, and entrepreneurial marketing pros who live and breathe our core values: Lead with Heart, Do The Right Thing, No Excuses-Just Results and Raise The Bar.

READY TO JOIN OUR TEAM?

Please complete our brief, mobile-friendly application. You will receive an email confirmation when your application is successfully received. Initial interviews will be performed by phone or zoom and finalists will be invited onsite to see our space and meet our team.

EEO STATEMENT

Media Bridge will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership, or activity in a local human rights commission, or status regarding public assistance. We will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.