Medacare transportation, INC is Hiring a Non-Emergency Medical Transportation Dispatcher Near Cincinnati, OH
Medacare Transportation Inc. 10490 Taconic Terrace, Cincinnati, OH 45215, USA Job Position:Non-Emergency Medical Transportation Dispatcher (Full Time Position) FUNCTION:
The Dispatchers are communications personnel responsible for receiving and transmitting pure and reliable messages to drivers and Management while tracking vehicles and assigning trips.
RESPONSIBILITIES:
Ensure appropriate transportation coverage based on client’s physical limitations of the older adult population and handicap person.
Communicates in a professional manner with drivers, clients and coworkers.
Assigns will call trips to drivers to ensure timely transportation service to return clients home.
Determines if an extra trip can be taken and tells the call center the pickup time.
Maintain open communication with drivers through the software/phone.
Conducts self in accordance with HIPAA guidelines/regulations.
Ensures drivers are educated on Individual Service Plans (for DODD consumers) and Client Care Needs.
Respond to emergency situations to ensure transportation coverage.
Performs all other duties as required and assigned.
QUALIFICATIONS:
High school graduate or equivalent.
Must have the ability to work effectively and professionally with a diverse group of
persons.
Ability to speak English (with Russian is a plus) clearly and precisely.
Clear and concise communication skills.
Knowledge of Instant Messaging and equipment needed for communication.
Skill in reading and interpreting maps to determine locations.
Ability to give step by step directions to driver if GPS not working properly.
Ability to sit for long periods of time.
Ability to understand the physical limitations of the older adult population and people with disabilities.