2 Customer Account Services Representative Jobs in Durham, NC

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Customer Account Services Representative

MED-EL Corporation

Durham, NC | Full Time

$33k-41k (estimate)

6 Months Ago

Medical Customer Account Representative

Nextaff

Durham, NC | Full Time

$39k-50k (estimate)

7 Days Ago

Customer Account Services Representative

$33k-41k (estimate)

Full Time 6 Months Ago

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MED-EL Corporation is Hiring a Customer Account Services Representative Near Durham, NC

Customer Account Services Representative

Full-Time

Hybrid

Durham, NC

About the Company:

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.

Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

About the Role:

The Customer Account Services Representative role works with patients and clinics answering product and service questions. In addition, you will process orders, prepare correspondence and fulfill customer needs to ensure excellent service standards.

Primary Responsibilities:

Serve as the primary contact for customers including patients, family members, medical providers, and professional contacts regarding their product needs.
Process customer orders in accordance with company policy/Quality System and regulatory requirements for the handling of class III medical devices.
Provide routine product troubleshooting assistance for MED‐EL medical products.
Collaborate with internal staff members including Insurance Support Services, Audiology Technical Support Services, Accounting, Product Control, Order Fulfillment, and Sales teams to help maintain account relationships.

Position Qualifications:

Positive attitude, self‐motivated and collaborative team spirit a must!
High School Diploma
Minimum of 1‐2 years of Customer Service experience
Strong written and verbal communication skills including the ability to articulate concisely.
Excellent time management skills and ability to prioritize multiple time sensitive tasks.
Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and ability to learn Microsoft Navision and CRM systems.
Located within - or willing to relocate to – Durham, NC

What We Offer:

We know that benefits are important to you, and we offer a robust benefits package including:

Full medical, dental, and optional vision coverage effective on the first day of the month following 30 days of active service.
Health Savings Account
Short term and long-term disability paid by the company.
Company paid life insurance with an option to purchase additional coverage.
FSA Dependent Care
Pet Insurance
Critical Illness
Accident Insurance
PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
Employee Assistance Program

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.