The success of Mecklenburg County rests on strong, competent talent at all levels of the organization. We are a growing team of talented and passionate IT professionals who are dedicated to delivering creative tools and innovative solutions to engage and serve more than 1 million County residents as well as 6,000 employees. Our mission is to serve the residents of Mecklenburg County by providing business-valued IT solutions and services that are flexible, engaging, and innovative. Whether your passion is architecture, development, quality services, engineering, desktop support, or operations, we have a position for you. If you enjoy working with the public and are looking for a career where your work is important to the community, come be a part of Mecklenburg County and help us provide a community of pride and choice for people to live, learn, work, and recreate.

Responsible for managing the systems engineering activities and operation planning and assessment, including strategic planning initiatives. This position is responsible for identifying goals and targets, assisting with drafting policies and procedures, providing oversight to implementation plans, serving as a liaison, taking ownership of a major business process, and ensuring collaboration. The engineering and storage team is responsible for maintaining the data center equipment (servers, both physical and virtual), server operating systems, storage and back-up devices, in conjunction with the other IT teams. Will serve as the subject matter expert for the most complex problems occurring at the data center and relative to servers, storage and compute and may be called upon to triage complex problems or major incidents.

Experience: Minimum of six years of progressively responsible technology/network related support; including one year of supervisory experience or completion of an approved supervisory training program.

Education: Bachelor's degree in Computer Science, Information Systems or related field

Combination of relevant education and relevant experience accepted: Yes

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.