Job Overview:

Our On-Site Level II Technician is responsible for handling PC and mobile device tickets from a support queue in a timely manner and assisting users with various advanced systems issues. Duties may also include tracking IT inventory, moving equipment and performing PC device imaging using client owned tools such as MDT, Intune / Autopilot or SCCM. This individual maintains a proficient knowledge of technical programs and is able to assist users with a variety of problems and may be asked to assist in special projects coordinated by a Mechdyne manager or client point of contact (POC).

This position is located onsite at a designated client facility, Mon-Fri 8am-5pm local time, or as defined by the POC, excluding 10 standard holidays.

What You'll Do:

• Respond to incidents assigned to the Level 2 ticket queue and resolve client problems via telephone or in-person.
• Provide level 2 technical support
• Troubleshoot software, hardware, and mobile device problems
• Document client incidents in a ticket management system
• Deploy OS image builds to PC devices and perform post image system configuration
• Interact with client end-users and co-workers to diagnose and resolve problems
• Analyze, resolve, track, escalate, and accurately document various technical problems
• Support feature, functionality, and usage of specific applications
• Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
• Build positive relationships with both client and Mechdyne teammates

Power Skills You'll Bring:

• 2 years of hands-on desktop support experience; strong customer service skills
• Experience with image deployment methods examples include SCCM, Intune, PXE Boot or Autopilot
• Knowledge in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint, Access)
• Knowledge in Office365 Exchange Online administration
• Knowledge in Microsoft Windows, macOS, Android and iOS Operating Systems
• Knowledge in Virtual Private Networking (VPN)
• Knowledge of Active Directory and user account changes
• Technical aptitude with strong PC and mobile device literacy skills

Qualifications That Will Set You Apart:

• Self-starter with a desire to learn and that works well in a team environment
• Strong written and verbal communication skills; attention to detail
• Ability to follow, adhere to and offer improvement to documented processes

About Us:

We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.

Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives and profit sharing. Our selection process includes personality and aptitude assessments.

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States. This is not a position for which non-US work visa sponsorship will be provided

Job Type: Full-time

Pay: $53,000.00 - $68,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you need, or will you in the future, need sponsorship to work in the United States?
• What are your salary expectations?

Ability to Commute:

• Winona, MN (Required)

Ability to Relocate:

• Winona, MN: Relocate before starting work (Required)

Work Location: In person