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DISPATCH COORDINATOR
PAY: $14.50 during training, $15.00 after training plus up to $0.75 extra for shift differential depending on shift.
SHIFT: 3-11p TH/F off
GENERAL DESCRIPTION: Under direct supervision of the Dispatch Support & Communications Manager. Performs various customer service duties relating to taxi & luxury fleet service through the computerized dispatch systems and telephone.
TYPICAL DUTIES/RESPONSIBILITIES: Monitors computer terminal for vehicle status and fare status for waiting customer pick-ups. Assists drivers with any issues relating to fare pick-up or destination. Communicates with drivers via computer terminal and vehicle display screens and telephone. Sends direct and fleet messages to drivers. Assists with emergency requests from drivers including customer incidents, accidents, and vehicle breakdowns. Contacts Safety Department and reports accidents or emergency incidents. Contacts wrecker service in the event of an accident or vehicle breakdown. Answers customer service incidents when necessary. Approves or denies “No Show” requests from drivers who can’t locate their customers. Calls guests/clients and informs them if vehicle will be late in arriving. Requests an Estimated Time of Arrival (ETA) from drivers and relays to guests. Reports any failures in service to the on duty supervisor and/or an Operations Manager. Monitors computerized dispatch system status to detect equipment malfunctions. Also may be required to perform other related duties as requested.
QUALIFICATION REQUIREMENTS:
Education: High School diploma, GED or equivalent.
Experience: Previous dispatch experience not required but preferred. Extensive knowledge of Central Florida area required.
Skill at: Must be able to memorize and recall geographical locations of lodgings, attractions and other destinations in the Greater Orlando area. Must also have good oral and written communication.
Knowledge of: Geographical layout of our general service area and a detailed knowledge of our dispatch zones and main dispatch points.
Licenses: None Required.
Special
Requirements: Non tobacco User. Must be able to remain calm, pleasant, and poised in high-pressure situations. Must be able to work flexible shifts including weekends and holidays or as business dictates.
ESSENTIAL FUNCTIONS:
Other
$40k-57k (estimate)
01/07/2023
12/07/2023
kissimmee.com
Tulsa, OK
<25
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Quotes from people on Dispatch Coordinator job description and responsibilities
A dispatch coordinator oversees the dispatching of vehicles, such as a delivery truck or emergency service unit.
04/16/2022: Green Bay, WI
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Career tips from people on Dispatch Coordinator jobs
This career also favors candidates who have certifications relevant to the specific job, such as emergency responder certification for an emergency dispatch position.
03/27/2022: Everett, WA
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