Overview

The Lead, Environmental Services may report to the Director, Manager or other leader and is responsible for organizing and guiding the environmental services team in completing tasks in a timely and effective manner and with the highest quality. The Lead will also act as a contact for supervisors and managers to convey work requests to the team and will provide back to supervisors and managers feedback regarding team members’ performance.

Qualifications

EXPERIENCE AND EDUCATION

• High School Diploma or equivalent combination of education and work experience.
• Prior team leader and/or environmental service worker experience is a plus.

OTHER QUALIFICATIONS

• Excellent communication skills.
• Strong organization skills to give the team direction.
• Proven ability to motivate other to achieve desired results.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create an inspiring team environment with an open communication culture.
• Set clear team goals.
• Delegate tasks and set deadlines.
• Oversee day-to-day operations of team.
• Monitor team performance and report on established metrics.
• Motivate team members.
• Train new team members in proper procedures and policies.
• Perform tasks as a member of the environmental services team.
• Accept responsibility for a limited area, shift or task as assigned.
• Continuously check assigned areas to be sure work is being done properly and that other associates are following schedules (duty lists).
• Report any pertinent information to the Supervisor as it occurs.
• Instill a service-minded approach to all tasks performed by environmental services staff by demonstrating a personal enthusiasm and team spirit.
• Motivate staff by communicating areas done well and areas needing improvement.
• Retrain environmental services associates as directed by the environmental services management.
• Alway recommend and observe staff coverage by utilizing schedules to employee resources effectively.
• Inspect equipment daily to maintain it in clean condition and in good order.
• Maintain good public relations with all patients, facility and staff personnel.
• Assume responsibility for the quality standard in his or her area.