About us

MCRM Fertility is customer-centric, rewarding and inclusive and our goal is to add a dynamic edition that desires to take the journey together with our patients. MCRM Fertility is one of the largest reproductive medicine centers in the St. Louis region and is seeking an extraordinary Medical Scheduler/Receptionist/Patient Advocate. The Medical Scheduler/Receptionist/Patient Advocate plays a critical role in assisting patients along their fertility care journey at MCRM Fertility from beginning to end.

Our work environment includes:

• Modern office setting
• Family-like
• Growth opportunities

Job Overview:

We are seeking a dedicated and organized Medical Scheduler/Receptionist/Patient Advocate to join our team at MCRM Fertility. As the first point of contact for patients, the ideal candidate must possess excellent communication and customer service skills and also be a critical thinker. The Medical Scheduler/Receptionist/Patient Advocate will play a crucial role in providing a warm and welcoming environment for patients seeking fertility services.

Responsibilities:

1. Patient Check-in and Check-out:

• Greet patients in a friendly and professional manner.
• Ensure accurate and timely check-in and check-out procedures.
• Collect and verify patient information, insurance details, and necessary documentation.

2. Appointment Scheduling:

• Schedule appointments for patients, including consultations, diagnostic tests, and follow-up visits.
• Coordinate and confirm appointment details with patients via phone or email.

3. Phone and Email Communication:

• Answer phone calls and respond to inquiries with empathy and professionalism.
• Monitor and manage center phone calls and electronic communication, ensuring timely and appropriate responses.

4. Patient Education:

• Provide basic information about MCRM Fertility services and procedures.
• Direct patients to educational resources and support materials.

5. Medical Records Management:

• Maintain accurate and confidential patient records.
• Assist in organizing and filing medical documents.
• Assist in medical record requests

6. Collaboration with Healthcare Team:

• Communicate effectively with physicians, nurses, and other clinic staff.
• Assist in coordinating patient care with various departments.

7. Billing and Insurance:

• Verify insurance information and process billing as necessary.
• Address patient inquiries related to billing and insurance.

Qualifications:

• Previous experience as a medical receptionist, scheduler or in a similar role is preferred.
• Familiarity with medical terminology and basic understanding of fertility treatments is an advantage.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in using electronic health records (EHR) systems.
• Compassionate and patient-focused approach.

How to Apply:

If you are passionate about providing exceptional patient care and thrive in a fast-paced medical environment, please submit your resume and cover letter. In your cover letter, highlight your relevant experience and explain why you are an ideal fit for the medical receptionist/patient advocate position at MCRM Fertility.

We look forward to welcoming a new member to our dedicated team!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Medical laboratory
• Medical office
• Private practice
• Telehealth

Medical specialties:

• Reproductive Endocrinology & Infertility

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Medical Scheduling: 1 year (Required)
• Receptionist/Medical Receptionist: 1 year (Required)

Work Location: In person