Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
- Handle guest inquiries and resolve any issues or complaints promptly and effectively
- Maintain a neat and organized front desk area
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Conduct night audit procedures, including balancing accounts and preparing reports
- Ensure the safety and security of guests by following established procedures
- Provide excellent customer service, anticipating guest needs and exceeding expectations
- Answer phone calls and direct them to the appropriate department or individual
- Assist with other administrative tasks as needed

Skills:

- Strong hospitality management skills, with a focus on guest relations
- Knowledge of hotel operations and procedures
- Experience in night audit functions is preferred
- Bilingual skills (if applicable) to effectively communicate with a diverse range of guests
- Excellent customer service skills, with the ability to handle difficult situations with professionalism and empathy
- Proficiency in using phone systems and demonstrating proper phone etiquette
- Strong organizational skills, with attention to detail and the ability to multitask effectively
- Ability to work independently as well as part of a team

This is an exciting opportunity for individuals who are passionate about hospitality and providing exceptional guest experiences. Join our team and contribute to creating memorable stays for our valued guests.

Note: This job description is intended to provide a general overview of the position. It is not exhaustive or comprehensive. Other duties may be required as assigned by management.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: In person