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• Helps patients by responding to intercom requests; obtaining needed services from nurses, licensed practical nurses, physicians, aides, and other hospital personnel.
• Greets visitors in person or on the telephone and answers inquiries; relays calls to patients; gives directions; refers inquiries to nursing and physician staff.
• Performs varied administrative tasks such as answering the phone, greeting visitors, maintaining department logs & reports, scheduling appointments, typing, filing, copying, faxing and ordering office supplies and equipment supplies to ensure the functionality and coordination of the department’s activities.
• Performs a variety of computer/data entry functions to support patient care including establishing and maintaining patient record; may enter nursing and physician notes and orders; handling the majority of a patient's paperwork, such as discharge, admission, and personal information forms.
• Ensures compliance with all health care regulations, including HIPAA and OSHA.
• Answers patient calls and determines how best to help them.
• Provides physical support for patients with daily activities and personal hygiene, including bathing, dressing, getting out of bed, using the toilet, walking, standing or exercising.
• Turns and repositions bedridden patients.
• Ensures patients receive appropriate diet by reviewing their dietary restrictions, food allergies, and preferences. Provides encouragement and support with eating.
• Obtains and uses a wide range of information from physicians, caregivers and nurses about patient condition, treatment plans, and suggested activities to provide appropriate patient care.
• Measures and records food and liquid intake and urinary and fecal output and reporting changes to medical or nursing staff.
• Records vital signs, including blood pressure, pulse, temperature, and respiration rate as requested by staff or as ordered.
• Examines patients to detect issues requiring medical care, including open wounds, bruises or blood in urine.
• Delivers compassionate support, attention, and assistance to patients and families.
• Maintains safe and clean working environment and protects patients and employees by adhering to infection-control, hazardous waste and other policies and protocols.
• Perform other related duties as required and directed.

• Strong customer service skills and proficient computer literacy.
• Strong communication and organizational skills.
• Functional competence with basic medical terminology.
• Demonstrated ability to receive a wide variety and high volume of information and to disseminate information to the appropriate individuals with efficiency and accuracy.
• Competency in applying the principles, methods, materials and equipment necessary in
  providing service.
• Ability to work effectively with a variety of teams and personalities.
• Current knowledge of functional area theories, practices and techniques per discipline.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Knowledge and skill with common office software applications.
• Compliance with the Code of Ethics and Guide for Professional Conduct.
• A basic understanding of patient care, medical terminology, coding procedures, reference tools, and appropriate clinical pharmacology for nurse assistant practice scope.
• Excellent interpersonal, organizational, and customer service skills.
• Familiarity with electronic medical health care record systems.

• Supports the mission and vision of McLaren Port Huron through behaviors that reflect and integrate our values, as evidenced by observation, peer and customer feedback.
• Provides for admission and discharge needs of pediatric, adolescent, adult and geriatric patients under the supervision of licensed nursing staff.
• Attends at least fifty percent (50%) of the unit meetings; reads and initials minutes of meetings not attended; reads memos, procedures, communication book.
• Contributes to the effective communication and efficient operational needs of the unit.
• Demonstrates a commitment to continued self-growth and maintenance of competency.