We are looking for a Supervisor, Customer Service Training to join us in leading our organization forward.

McLaren Integrated HMO Group (MIG), a division of McLaren Health Care Corporation, is an organization with a culture of high performance and a mission to help people live healthier and more satisfying lives.

McLaren Health Plan and MDwise, Inc., subsidiaries of MIG, value the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plans can thrive. As an employee MIG,you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.

McLaren Health Plan is our Michigan-based health plan dedicated to meeting the health care needs of each of our Michigan members. Learn more about McLaren Health Plan at https://www.mclarenhealthplan.org

MDwise is our Indiana-based health plan, working with the State of Indiana and Centers for Medicare and Medicaid Services to bring you the Hoosier Healthwise and Healthy Indiana Plan health insurance programs.Learn more about MDwise, Inc. at https://www.mdwise.org/

Position Summary:

Responsible for the training curriculum, new employee onboarding, and ongoing annual training in the Customer Service Departments at McLaren Health Plan and MDwise to meet organizational quality and customer service goals. Participates in the hiring of customer service staff. Responsible for overseeing performance, and development of customer service staff during their employment introductory period. Conducts and tracks quality monitoring of member contacts to ensure quality assurance standards are met, regarding timeliness, appropriateness, and cost effectiveness. Develops and presents in-services on changes or new programs. Conducts annual refresher trainer. Re-orients staff as needed. Is the recognized resource of the department for problem solving, including research and implementation of sound decision making, using independent judgment to exercise authority on, behalf of MIG by keeping the organization’s mission, vision, and values at the forefront. Assists where necessary or through project management those business ventures undertaken by the Company to ensure its profitable future.

This is a leadership position with hybrid requirements to come onsite as scheduled with leader, Indianapolis, IN.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

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