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McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.
McKesson Pharmaceutical currently has an excellent leadership opportunity to work in our Provider Solutions Customer Service department. In this role you will ensure effective and efficient customer service delivery as measured by achieving customer satisfaction and loyalty by directing resources, activities, programs, processes, and systems related to the tactical direction of the Customer Care operation. Ensure prompt, professional, and courteous support to customers and partners (internal and external) that drive retention and creates long term loyalty.
Customer Service Team Lead
Saving lives starts with you. It starts with the chain of events you initiate when you work with McKesson Pharmaceutical - a chain that extends across the country and results in millions of people getting more from their healthcare.
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical delivers supply, technology, and care management solutions to over 26,000 retail and 5,000 health system pharmacies nationwide. Our company includes three segments: Our domestic network of distribution centers ensures that our customers - and their patients - receive the right medicines and medical supplies at the right time. Our IT segment provides service and support for more than 2,400 systems in independent, chain, hospital, clinic, and nursing-home pharmacies across the country. We work hard so that pharmacists can spend their time on patients - not paperwork. Our Center for Financial Services plays a critical role in ensuring that hospitals, pharmacies, and retail chains receive pharmaceutical products quickly - usually within 24 hours. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
Current Need
McKesson Pharmaceutical currently has an excellent leadership opportunity to work in our Provider Solutions Customer Service department. In this role you will ensure effective and efficient customer service delivery as measured by achieving customer satisfaction and loyalty by directing resources, activities, programs, processes, and systems related to the tactical direction of the Customer Care operation. Ensure prompt, professional, and courteous support to customers and partners (internal and external) that drive retention and creates long term loyalty.
Position Description
Essential Job Functions & Responsibilities:
Team Lead Responsibilities:
Coach and recognize employees on career development opportunities, scorecard metrics and performance.
Contribute to the attainment of high employee satisfaction and retention; contribute to the development of program and initiatives within group to attain high employee satisfaction.
Minimum Requirements
2 years call center experience
1 year demonstrated leadership skills, depending on area of assignment may be required to have relevant healthcare/insurance/logistics experience
1 year customer service experience
Critical Skills
Additional Knowledge & Skills
Education
2-year degree in business or related field or equivalent experience
On Site Team Training:
Hybrid Work from Home:
As a Provider Solutions team member, you must maintain reliable internet connectivity at the residence listed on file. Also, you must live in a commutable distance of no more than 60 miles from your office of destination, Fort Worth, TX.
You are expected to report to your Office of Destination on a regular basis. There will be meetings, additional specialized training or team events that will require coming in the office.
Benefits & Company Statement
McKesson believes superior performance - individual and team - that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it is flexible enough to meet the unique needs of our diverse employee population.
We are in the business of better health, and we touch the lives of patients in every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies, and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.
But we cannot do it without you. Every single McKesson employee contributes to our mission-whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you will collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that is vital to us all.
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status .Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
Agency Statement
No agencies please.
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That's why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, pleaseclick here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position$22.61 - $37.68McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com. Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
McKesson is an equal opportunity and affirmative action employer - minorities/females/veterans/persons with disabilities.Full Time
Ambulatory Healthcare Services
$70k-90k (estimate)
05/18/2024
05/30/2024
mckesson.com
LEESBURG, FL
>50,000
1833
Public
MARIA BELLO
Ambulatory Healthcare Services
McKesson provides pharmaceutical distribution services and health information technology, medical supplies, and care management tools.
The job skills required for Customer Service Team Lead include Customer Service, Leadership, Initiative, Customer Care, Problem Solving, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.
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The agent needs to understand when and how to share those links with customers for better help.
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Explain clearly without jargon how their products and services work and will be delivered to the customer.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
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Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.
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They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
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A customer service oriented approach can go a long way than just boost client satisfaction.
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Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
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