McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable.

Here, we focus on the health, happiness, and well-being of you and those we serve we care. What you do at McKesson matters.

We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people.

Position Summary (Purpose of job) :

If you are passionate about helping people leaders become better leaders - we need you! We are looking for a leader to join the Employee Care C orrective Actions & Performance Solutions (CAPS) team who is customer service oriented and enjoys working in a fast-paced environment, solving problems, and improving the employee experience.

When employees at McKesson need HR assistance , they often turn to the McKesson Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees seek assistance on HR matters.

People Leaders reach out to Employee Care requesting guidance in key areas of leadership including performance management coaching, learning and development coaching, Employee Opinion Survey and Manager Quality Survey action planning, and more .

Reporting to Sr. Manager, Corrective Actions & Performance Solutions (CAPS) must :

Be knowledgeable of policies and programs across the enterprise with the ability to coach people leaders consistently and effectively in the management of these policies and programs .

A bility to assess situations and make sound judgments with the intent to gain cooperation , acceptance, and agreement on employee matters for people leaders

Have strong communication skills and presence to establish the credibility of Employee Care, drive collaboration and buy-in , and build competency in the CAPS team.

Have a good understanding of systems used in HR including Workday, Visier , Salesforce , and others as determined

In this role , the C orrective Actions & Performance Solutions Specialist (CAPS) will ensure our p eople leaders experience the best of Employee Care by prov iding support to people leaders as they reach out to Employee Care requesting coaching and guidance in keys areas of disciplinary action s, performance improvement plan, and other employee matters .

Come grow your HR and coaching skills with the Employee Care team!

Key Responsibilities

1. Case Management Utilize Salesforce case management system to manage case escalations, provide case handling support, analyze, track , and report volume and top topic trends to proactively support the employee experience and build team capabilities .

Manage Workday queue to ensure complete documentation and timely responses to disciplinary actions and performance improvement plans submitted by people leaders

2 . Customer Focus Manage complex cases and provide first point of escalation to people leaders for employee matters , providing practical, solution-oriented employee management advice and support while managing legal, reputational, and operational risk

3 . Collaboration Build strong, collaborative relationships with partners across the enterprise. Partner with Employee Care Leaders, HR, and other Enterprise functions to assist with project work ensuring a collaborative approach to the project productivity, timelines, and goals.

4. HR Core Processes Understand and coach leaders on enterprise and business unit / function-specific processes such as progressive disciplinary action and performance improvement plans .

Clarify how the process works and the people leader’s role in the process.

Minimum Job Qualifications (Knowledge, Skills, & Abilities) :

4 years of relevant Human Resources experience general ( employee relations, compensation, talent management, learning & development, etc.)

Strong communication skills and presence to establish creditability of the function , drive collaboration an d buy-in , and to build competency for the organization

Strong team enabler with the ability to influence, guide , and coach leadership; seen as a natural leader and go-to for others

Process Improvement experience, providing solutions

Create an environment of trust that enables teams to work effectively and collaborate with their team and with others

Experience with HR software like Workday, Sale sforce , and Visier . Willingness and ability to learn new and emerging HR technical functionality

Presentation building, writing and documentation skills

Critical Skills

Ability to work in a fast pace environment with minimum supervision

Effective communication is essential for a Corrective Action and Performance Solutions Specialist. You'll need to be an active listener, empathetic, and able to convey information clearly and professionally both verbally and in writing.

Ability to identify the root cause and devise effective solutions is vital.

Ability to make decisions balancing the risk-reward trade off

Demonstrated Relationship Management ability - experience building multiple effective partnerships

Excellent interpersonal, analytical , and organizational skills are required in order to interact with all levels of management and staff

Proven strengths in influencing , anal ysis , and problem-solving

Education

Bachelor’s Degree or equivalent experience

Typical ly requires 4 years of relevant experience

Physical Requirements / Working Conditions

Ability to operate a laptop

Traditional office environment

Hours of operation for the Employee Care team are 9am 7pm ET Monday Friday. Must be able to provide coverage until 7pm ET.

As applicable)

Must be authorized to work in the US. Sponsorship is not available for this position

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people.

That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being .

Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

For more information regarding benefits at McKesson, please

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$74,700 - $124,500

McKesson is an Equal Opportunity / Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

Current employees must apply through the internal career site.

Last updated : 2024-04-29